Technical Services Lead
ARO
Technical Services Lead
ARO
Managed IT services and cloud security
ARO · Uxbridge, United Kingdom (Hybrid) · Full-time · Posted 2026-11-09
Salary: GBP 55,000–80,000
Workplace: hybrid
Department: Cloud, Cyber and IT
Job Title: Technical Services Lead
Salary: Up to £75,000 Depending on experience
Location: West London - with a fixed weekly on-site customer commitment and regular visits to other customer sites.
Contract type: Permanent
#LI-Hybrid
The Client Technical Services Lead is the senior technical owner of a small portfolio of ARO's Public Sector and Education customers.
Your focus will be to grow those accounts by finding and shaping the technology change each customer needs, and to make sure that what ARO has sold is delivered as promised.
You will work closely with the Account Manager and Service Delivery Manager to ensure customers receive the right technical direction, that their technology roadmap is developed and maintained, and that opportunities for service improvement and account growth are identified and progressed.
You will initially take responsibility for a significant Education customer engagement, acting as a senior technical advisor, holding the rolling three-year technology roadmap and acting as a key technical contact.
The role will also cover a portfolio of named Public Sector and Education accounts, where you will lead structured account reviews, technology gap assessments and three-year roadmaps. You will identify opportunities to improve the customer's technology environment and develop commercially viable solutions.
Working alongside Account Managers and technical specialists, you will turn approved roadmap items into qualified opportunities, with a focus on incremental gross profit, margin and cost-to-serve.
We are looking for someone with a strong technical background who combines technical knowledge with commercial awareness and the ability to develop customer relationships and identify opportunities for account growth.
You will be comfortable working with senior customer stakeholders, leading technology discussions, developing roadmaps and working alongside Account Managers to turn customer requirements into commercially viable opportunities.
Desirable:
ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.
As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.
To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.
In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.
At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!
We offer a wide range of benefits and incentives to our employees including:
💰 Company Pension Scheme and matching contributions
🎁 Company Perks portal
🏥 Private Medical insurance
🛡️ Life assurance
✈️ 25 days holiday plus bank holidays plus holiday trading
🎂 Your Birthday off, on us
💪 Health Club and Wellbeing Scheme
📈 ARO Shares after 12 months employment
🤝 Employee Assistance Programme
💻 Technical Training Academy and E-learning
💼 Hybrid working
If even 80% of this matches your experience and attributes, we would be delighted to hear from you.
Powered by Workable
ARO is an IT services and solutions provider with almost 30 years of experience in cloud, cyber security, IT collaboration, data centre services, and sustainability. It delivers integrated technology solutions through partnerships with Microsoft and major vendors to build full-service IT environments, plus managed services and modern workplace infrastructure for efficient communication and workflows. Unlike many competitors, ARO combines large enterprise-scale capabilities with strong local UK support from nine offices and a emphasis on sustainability to reduce environmental impact. Its goal is to help organizations achieve operational excellence with secure, modern, and future-ready IT that delivers practical, measurable business outcomes.
Explore more opportunities at ARO