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Galileo Global Education

Provides specialized higher education globally

Operations & Client Experience Manager Intern

Customer SuccessConfirmed live in the last 24 hours
InternshipStrasbourg, FranceNo salary listed

About the Job

Requirements

  • No minimum experience is required.
  • Experience in a training organization and/or skills assessment center is desirable.
  • Strong alignment with the project, its mission commitments, and its organizational model is required.
  • Curiosity about new environments and tools is required to understand client needs and track assignments.
  • A customer-service orientation and willingness to support stakeholders are required.
  • A collaborative mindset is required.
  • Proactivity is required.
  • Ability to work autonomously after onboarding, in collaboration with internal stakeholders, is required.
  • Minimum education level: BAC.

Responsibilities

  • Monitor weekly regulatory updates related to skills assessments, update procedures, and maintain Qualiopi certification for the skills assessment center.
  • Conduct monthly pedagogical, technological, and legal monitoring; report findings to the brand and subcontractor teams and implement identified actions.
  • Track and process data needed for the annual Pedagogical and Financial Report and submit it.
  • Serve as the primary contact for Le Parcours clients for administrative questions by email, video call, and phone during presales.
  • Monitor the validity and Qualiopi regulatory compliance of Le Parcours client files using Airtable.
  • Provide client follow-up and support satisfaction throughout their program.
  • Coordinate program launches by creating the platform and client file, launching and coordinating with the coach, and managing registrations on EDOF.
  • Coordinate the subcontractor team, record monthly meeting minutes, communicate and follow up on programs individually, verify files, and send follow-ups to subcontractors.
  • Track invoicing for Le Parcours.
  • Manage relationships with B2B clients and OPCOs to coordinate training launches, including creating and assembling files, discussing requirements with OPCOs, providing instructions, and sending reminders before launch.
  • Send and reconcile documents with companies and OPCOs during and after training to meet Qualiopi rules.
  • Manage invoicing directly with companies and OPCOs.
  • Help launch a recruitment assignment by creating the required tools and serving as the primary client contact when needed.

Desired Qualifications

  • Experience in a training organization and/or skills assessment center.

About the Company

Galileo Global Education

Provides specialized higher education globally

Galileo Global Education operates an international higher-education network that provides programs in applied arts, design, communication, and management through 54 schools across 91 campuses in 13 countries. Students enroll at partner schools; campuses deliver career-focused curricula with hands-on training, internships, and industry connections, funded by tuition and related services. It differentiates itself with a large, branded international portfolio of prestigious schools and a network-wide emphasis on consistent curricula and documented job placement outcomes. Its goal is to offer accessible, career-oriented higher education across creative and business fields by leveraging its global network to deliver recognized credentials and strong employment prospects.

Company size
10,001+
Company stage
Acquired
Total funding
Not listed
Headquarters
Paris, France
Founded
2007

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