Energy Specialist

Job Description

Mō te tūranga | What you’ll be doing       

As an Energy Specialist, you’ll support customers through a wide range of questions and situations. Some will be straightforward, while others will need you to investigate, problem-solve, use your judgement and find the best way forward.

You'll own the customer journey from first contact through to resolution, handling both inbound and outbound interactions across phone, chat and email. By keeping your product and industry knowledge up to date, you'll tailor your support to each customer and spot opportunities to add value through our products and services.

The Energy Specialist role is evolving, and we're building high-calibre Energy Specialists who are confident handling a broader range of customer needs and more complex work. That means moving beyond simply completing the task in front of you – understanding the bigger picture, taking ownership, applying good judgement and confidently working through situations where the answer might not immediately be obvious. You’ll be supported to build your capability, broaden your knowledge, and learn, stretch yourself and thrive, while helping us shape what great customer service looks like.

These are 12-month fixed term roles to help us manage a busier period as we move to a new platform – a great time to join if you're up for learning and adapting as things change.

Ngā painga ki a mātou | What we can offer

We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:

• An attractive and competitive salary package plus discounts from a number of partnerships
• Enhanced leave provisions: three company paid days (over the holiday period) and enhanced parental leave
• Enhanced KiwiSaver contributions
• Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• Award winning wellbeing programme that provides support whenever and wherever you need it
• Employee discounts off your power with Meridian, every bit counts
• A one-off $400 payment to support your work from home set-up (if needed)

Ngā pukenga kei a koe mō tēnei tūranga | What you’ll bring

We’re looking for people who genuinely enjoy helping customers, are curious about how things work, and can keep their cool when things get busy. You don’t need to know everything about energy from day one. What matters most is how you think, how you learn, how you respond when things change, and how you show up for our customers and the people around you.

We’d love to hear from you if you:

• Stay calm under pressure – You can work through challenging situations, reset after a tough interaction and keep moving forward with a positive mindset.
• Put customers at the heart of what you do – You listen, ask the right questions and take the time to understand what someone really needs, rather than simply ticking a box.
• Have a genuine drive to learn and improve – You’re curious, open to feedback and keen to keep building your knowledge. When something doesn’t go to plan, you look at what you can learn from it.
• Bring motivation and initiative – You take ownership, get stuck in and look for opportunities to help rather than waiting to be asked. You follow things through to the best possible outcome.
• Embrace change – You’re comfortable working in an environment that continues to evolve. You’re willing to try new things, learn new systems and adapt as our customers and ways of working change.
• Enjoy solving problems – You’re curious enough to dig deeper, join the dots and work towards a solution when the answer isn’t immediately obvious.
• Are comfortable with complexity – You can take in information from different places, work through the detail and use your judgement to determine the best next step.
• Make the people around you better – You share knowledge, ask for help, offer support and contribute to a culture where people genuinely want each other to succeed.
• Communicate like a human – Whether you’re talking or writing, you make things clear, simple and easy to understand. You can adapt your approach depending on the person and situation.
• Look for better ways of doing things – You’re not afraid to speak up, share an idea or challenge the way something is done when you think there could be a better outcome for our customers or our people.

We’re not looking for someone who already has all the answers or ticks every technical box. We’re looking for people with the mindset and potential to thrive in where we’re heading – people who don’t just want to become good at what we do today, but want to build the skills and confidence to be great at what we’ll need tomorrow.

He aha koe i hono mai ai ki a mātou? | Why join us?    

We see energy as mauri, the life force that connects people and place. Joining Meridian means contributing to kaitiakitanga, caring for the environment and future generations while empowering communities to flourish.

We’re a team that believes in being in the waka together supporting each other, celebrating our wins, and learning from our challenges. You’ll be encouraged to show tū maia, to be bold, curious, and authentic in your mahi, and to practice rangatiratanga by leading with integrity and purpose, no matter your role.

We embrace diversity and inclusion and ensure that everyone feels like they belong, are welcomed, feel valued, and feel comfortable to bring their whole selves to work. We want all our people to be the best that they can be, so we make sure that there’s room for everyone to be exactly who they are, and welcome applications from people of all backgrounds and experiences, including individuals with disabilities, diverse health needs, and those who identify as neurodiverse, because we believe our differences make us stronger. We believe that fun is good for you, and we make sure that our office vibe reflects that.

Tono mai ināianei tonu | Apply now   

If you enjoy learning, taking ownership, solving problems and being part of a team that wants to keep getting better, we’d love to hear from you.

To view the full Position Description please click here.

If you have any general enquiries, please email [email protected] and one of our team will get back to you. We're committed to being accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help. 

This role is based in Christchurch only.

Advertising closes at 11:59pm on 18 November 2026 (please note this may be subject to change). 

Qualifications

Additional Information