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Thales

Global defense and aerospace electronics

Customer Support Architect

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeÉlancourt, FranceNo salary listedIn-person

About the Job

Requirements

  • A required engineering diploma or equivalent Bac+5 in general engineering, electronics, computing, aeronautics, embedded systems, or a related field.
  • At least 10 years of experience in one or more of the following: Integrated Logistics Support and in-service support of complex systems; complex systems architecture and/or service architecture; program/project management or cross-functional technical responsibility.
  • Experience and skills in service activities such as hardware and software support and MCO/MCS.
  • Experience in developing technical-commercial proposals.
  • Experience in developing digital, software, or cyber services, or data monetization.
  • Ability to coordinate cross-functional, multidisciplinary working groups.
  • Ability to lead a cross-functional team.
  • Leadership, autonomy, proactivity, and ability to make proposals.
  • Ability to communicate and persuade effectively.

Responsibilities

  • Define service architecture for products or complex offers/projects and ensure it meets service-level requirements while controlling costs.
  • Participate in implementing the service architecture and contribute to its optimization throughout its lifecycle.
  • Validate industrial and service models with offer teams for major projects.
  • In the bid phase, collaborate with the Bid Manager to propose an overall service architecture and define associated elementary services that meet customer needs throughout the solution lifecycle.
  • Determine the customer service infrastructure—organization, processes, resources, and tools—needed to deliver the service levels required by the service-level agreements, using the service definition document.
  • During development and deployment projects, contribute experience from service systems already deployed on other products.
  • Identify services to implement as early as possible in preliminary design phases.
  • Ensure overall consistency of the sold service solution.
  • During service-solution projects, participate in initial customer meetings concerning the industrial organization to be implemented.
  • Update the service definition document according to project contractualization.
  • Proactively monitor the effectiveness of the deployed service system during the project and propose necessary changes or adjustments.

About the Company

Thales

Global defense and aerospace electronics

Thales designs and delivers critical technology for aerospace, defense, and digital security. Its products include electronics, software, and data-security systems that power air travel, payments, and modern military platforms, by integrating hardware and software to build systems such as avionics, radar, cybersecurity, and secure communications that collect sensor data and protect networks. It stands out through deep industrial experience, end-to-end solutions across defense, aerospace, and cybersecurity, and a focus on AI and quantum tech, aided by strategic acquisitions and partial state ownership. Its goal is to provide reliable, secure, and connected technologies that support national security, public safety, and everyday life by solving complex security and connectivity challenges.

Company size
10,001+
Company stage
IPO
Headquarters
Meudon, France
Founded
1893

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