Full-Time
Senior Software Engineer
Posted on 3/26/2026
Incident IQ
201-500 employees
K-12 device asset management platform
No salary listed
Alpharetta, GA, USA
In Person
 Software Engineering (1) |
|---|
- 7+ years of professional experience building and shipping web applications
- Deep proficiency with React, TypeScript, HTML, CSS, and modern state management patterns; strong debugging and performance tuning (DevTools, React Profiler)
- Solid software design and architecture fundamentals (OOP, SOLID, modular boundaries, dependency injection)
- Experience with micro‑frontend architectures and composition at scale; pragmatic view of tradeoffs
- Experience designing, consuming, and troubleshooting REST APIs; understanding of authN/authZ, pagination, and error‑handling strategies
- Working knowledge of SQL/relational concepts to reason about data flows and diagnose API‑driven issues
- Experience evolving design systems/component libraries; Storybook or similar tooling
- Fluency with Git/GitHub workflows and code review practices; experience driving CI improvements
- A bias toward automated tests - you treat tests as first-class code—readable, reliable, and value-driven—and proactively fill gaps across the test pyramid and raise our test bar and CI signal quality
- Hands‑on C#/.NET experience (service code, DTO design, DI, async/await) and evolving API contracts
- Clear communication, strong collaboration skills, and the ability to influence without authority
- Lead complex, multi‑sprint initiatives end‑to‑end—from technical discovery and scoping to delivery and measurement
- Design and build scalable React + TypeScript features and reusable components aligned with our design system; elevate accessibility and usability
- Integrate deeply with C# REST APIs, develop C# experience-layer services, and influence contracts for performance, reliability, and developer experience
- Champion performance (code‑splitting, caching strategies, lazy loading, Core Web Vitals); set team‑level benchmarks
- Shape our automated testing strategy (unit/integration/E2E with Jest, React Testing Library, Cypress); improve CI quality gates
- Identify and execute refactors that reduce complexity; pay down tech debt with measurable outcomes
- Mentor and multiply others through design reviews, pairing, and technical guidance; model best practices
- Partner with Product & Design to clarify ambiguous problems, define success metrics, and deliver in safe, incremental releases
- Contribute to CI/CD and observability maturity (metrics, alerting, SLOs, error budgets) in partnership with Platform/DevOps
- Participate in on‑call/incident response and lead post‑incident reviews to drive systemic improvements
- Migration experience (e.g., Angular → React) using coexistence and strangler‑fig patterns
- Observability and performance tooling (Grafana, Sentry, Lighthouse, Core Web Vitals) and setting/owning SLOs
Incident IQ provides a subscription-based platform for K-12 schools to manage technology assets and support. The system lets IT staff track devices and software, submit and manage support tickets, and connect district systems through integrations like Aeries and Stripe. It includes modules for asset management, building management (iiQ Facilities) and event planning (iiQ Events), bundled with core ticketing and asset tools. Its focus on the K-12 EdTech market and end-to-end workflow—asset tracking, ticketing, and district integrations—helps schools run technology more efficiently and reduce downtime.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
2016
Simplify's Take
What believers are saying
- Cove Hill Partners investment accelerates growth since February 2024.
- CMO Annette Broner Dehler and CSO Jesse LaJoye drive B2B SaaS expansion.
- Level Access partnership ensures WCAG digital accessibility compliance.
What critics are saying
- Google deprecates Chrome Console API within 12-24 months, breaking integrations.
- Microsoft Teams bundles native ticketing, displacing Incident IQ in 18-36 months.
- District mergers cut 200-300 customers in 2026-2027 recession.
What makes Incident IQ unique
- AI Ticket Assistant cuts IT ticket resolution from 5 days to 1 day.
- Integrates with Google Chrome Console and Microsoft SCCM for two-way asset sync.
- Tailored K-12 workflows manage ticketing, assets, facilities, and events.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Company Match
Unlimited Paid Time Off
Flexible Work Hours
Hybrid Work Options
Company News
Incident IQ, a workflow management platform for K-12 school districts, has appointed Annette Broner Dehler as chief marketing officer and Jesse LaJoye as chief sales officer. Both executives bring extensive B2B SaaS experience to support the company's growth. Broner Dehler joins with over 15 years of marketing leadership experience, including senior roles at Planful, Anaplan and HEAVY.AI. Her expertise spans corporate and product marketing, executive communications and go-to-market strategy. LaJoye brings more than a decade of sales leadership experience, most recently serving as SVP of North America and EMEA Sales at Trintech, where he scaled commercial and enterprise go-to-market operations. Incident IQ serves over 2,000 school districts and supports more than 14 million students and educators nationwide with its workflow management platform.
Incident IQ has launched AI Ticket Assistant, a new feature in its K-12 help desk software that reduces IT ticket resolution times by up to 30%. Early results show average resolution times dropping from five days to one day. The AI tool automatically captures details from teachers' plain-language ticket submissions, classifies requests, prioritises urgency and routes issues to appropriate teams. Built specifically for K-12 environments, it helps districts manage increasing ticket volumes and limited IT staffing whilst protecting instructional time. The system operates within Incident IQ's platform without using district data to train language models, maintaining compliance with FERPA and other regulations. It also identifies patterns in requests to provide IT leaders with actionable insights. Incident IQ serves over 2,000 districts supporting more than 14 million students nationwide.
Atlanta, GA, May 30, 2024 (GLOBE NEWSWIRE) - Incident IQ, a leader in workflow management solutions for K-12 school districts, has partnered with Level Access, the leading digital accessibility solution provider, to ensure that the company's software meets or exceeds the standards set by the Web Content Accessibility Guidelines (WCAG).
Incident IQ receives strategic investment from Cove Hill Partners.
Cove Hill to join JMI Equity as Partners in Accelerating Growth for Leading K-12 Workflow Management Platform Atlanta, Georgia, Feb. 08, 2024 (GLOBE NEWSWIRE) — Incident IQ, the leading workflow management platform for K-12 school districts, announced today that Cove Hill Partners will... MORE