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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Asesor Trainee

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeLima, PeruNo salary listedIn-person

About the Job

Responsibilities

  • Receive metal cash boxes, recount cash supplied by the vault before operations begin, and reconcile and balance cash at the end of the day.
  • Support filing office documentation and sending it to the central archive.
  • Receive cash and serve customers according to bank procedures and regulations for deposits and withdrawals, account credits and debits, check and service payments, loan payments, foreign-currency purchases and sales, transfers, money orders, opening personal accounts, and sales of card-protection, multiple, and customer insurance products.
  • Identify customers when processing transactions.
  • Retain counterfeit bills detected during transactions.
  • Report cash surpluses exceeding operating limits or cash shortages to the Office Sub-Manager.
  • Offer and/or sell financial products such as cards, loans, installment cash products, subrogated products, and other products on the incentive list.
  • Keep customer database information current and accurate.
  • Plan commercial activities using available tools and coordinate with the Office Manager and Sub-Manager to meet product, service, and migration objectives.
  • Use counter and lobby interactions to market products and services and update and maintain customer data at every appropriate customer contact.
  • Conduct ongoing cross-selling of complementary products when possible.
  • Learn about customers and their needs using available tools.
  • Provide comprehensive customer service, maintain service quality, and educate and assist customers in using digital and alternative channels.
  • Resolve customer incidents and complaints responsibly, with quality service and prompt responses.
  • Identify dissatisfied customers or customers considering ending their relationship with the bank and offer appropriate alternatives to retain them while considering value contribution.
  • Monitor customers' current and overdue risk and plan and execute necessary recovery and management actions.
  • Follow up appropriately on the PPG objectives and assigned activities and make necessary corrections in coordination with the Office Manager.
  • Attend assigned meetings and share findings from customer-management work and relevant information about the characteristics and needs of customers in the assigned segment.
  • Evaluate and analyze credit transactions and submit them to the appropriate approval levels.
  • Open all types of accounts requested by customers.
  • Inform customers about, pre-qualify, and issue credit and debit cards within delegated authority; assign, cancel, or block debit and credit cards.
  • Enroll, maintain, and terminate direct-debit arrangements.
  • Control processes involving batch transactions to ensure they are completed, including canceling cards before settlement dates when necessary.
  • Update and properly archive customer documentation.
  • Perform other duties assigned by the supervisor in response to business needs.
  • Sell card-protection, multiple, and customer insurance products.
  • Conduct commercial activities and campaigns for non-personalized customer segments and optional office customers not assigned to a portfolio.
  • Receive, count, check, enter, and report remittances jointly with the Office Sub-Manager under dual control.
  • Participate in and perform the office's accounting reconciliation with the Office Sub-Manager.
  • Inform customers about, issue, cancel, and duplicate debit cards within delegated authority and with the customer's in-person consent.
  • Consult and record customer information related to anti-money-laundering activities.
  • Support the Sub-Manager and/or AS1 with ATM replenishment.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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