Paytm Payments Services

B2B payment gateway for enterprises

Service Account Operation - Sales Operation

Customer SuccessConfirmed live in the last 24 hours

Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree, with B.Tech, BBA, or B.Com preferred.
Strong command of Microsoft Excel, including VLOOKUP and Pivot Tables, for data analysis.
Understanding of the fintech ecosystem, including payment gateways, UPI, QR codes, and basic RBI regulations such as KYC and AML.

Responsibilities

Manage end-to-end onboarding of service accounts for QR and EDC services, ensuring KYC, AML, and regulatory documentation complies with RBI guidelines.
Coordinate with Key Account Managers, Product, and Tech teams to resolve complex merchant queries and system bugs within the defined turnaround time.
Monitor payment service health, including QR codes, EDC machines, and Soundbox, and proactively manage alerts for service downtime or high failure rates.
Assist the finance team with merchant reconciliation to ensure accurate settlements and timely payouts.
Create and update Standard Operating Procedures for account operations to improve team efficiency and service quality.

Job Summary

As a Service Account Operations professional, you will be the backbone of the

merchant lifecycle at Paytm. You will manage the backend operations for high-value

service accounts, ensuring seamless onboarding, technical troubleshooting, and

ongoing service excellence. Your goal is to bridge the gap between business

development and technical resolution to ensure zero downtime for our merchant

partners.

Key Responsibilities

 Merchant Onboarding & Lifecycle: Manage the end-to-end onboarding of

service accounts ( QR/EDC services). Ensure all KYC, AML, and regulatory

documentation is compliant with RBI guidelines.

 Stakeholder Coordination: Work closely with Key Account Managers

(KAMs), Product, and Tech teams to resolve complex merchant queries and

system bugs within the defined TAT (Turnaround Time).

 Service Monitoring: Monitor the health of payment services (Qr Codes, Edc

Machine, Soundbox) and proactive alert management for service downtimes

or high failure rates.

 Reconciliation & Payouts: Assist the finance team in merchant

reconciliation, ensuring that settlements are accurate and payouts are

processed on time.

 SOP Maintenance: Create and update Standard Operating Procedures

(SOPs) for account operations to improve team efficiency and service quality.

Required Skills & Qualifications

 Education: Bachelor’s degree (B.Tech, BBA, or B.Com preferred).

 Technical Proficiency: * Strong command of MS Excel (VLOOKUP, Pivot

Tables) for data analysis.

 Industry Knowledge: Understanding of the Fintech ecosystem, including

Payment Gateways, UPI, QR codes, and basic RBI regulations (KYC/AML).

About the Company

Paytm Payments Services

B2B payment gateway for enterprises

Paytm Payments Services Limited (PPSL) serves as the business-to-business arm of One97 Communications. It provides digital payment infrastructure for online brands, startups, and merchants in India by offering a payment gateway that accepts debit/credit cards, UPI, net banking, and the Paytm wallet. Its product suite includes customizable checkout options for merchant websites and apps, e-commerce plugins, recurring subscription payments, and payment links sent via SMS or email. Revenue comes mainly from transaction fees charged to merchants for processing payments. PPSL differentiates itself through its use of the Paytm technology backbone, scale in the Indian digital payments ecosystem, and a focus on merchant-focused tools and enterprise-grade payment solutions. Its goal is to help businesses of all sizes accept digital payments quickly and reliably, enabling smoother online transactions and contributing to the growth of India's digital economy.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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