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eClerx

Data analytics and BPM outsourcing services

Program Manager

Program ManagementConfirmed live in the last 24 hours
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 16 years of experience in technology delivery, digital transformation, or enterprise program delivery.
  • Proven experience managing large-scale AI and generative AI transformation programs for enterprise clients.
  • Strong understanding of Agentic AI, Generative AI, Machine Learning, Deep Learning, Natural Language Processing, Large Language Models, and AI automation.
  • Experience delivering AI solutions on cloud platforms such as Azure, AWS, or Google Cloud Platform.
  • Strong knowledge of AI architecture, MLOps, data engineering, and enterprise integration.
  • Experience managing distributed global delivery teams and multiple client engagements.
  • Experience engaging with stakeholders at the CXO level.
  • Expertise in financial management, delivery governance, and program management.
  • Experience working in Agile and hybrid delivery environments.

Responsibilities

  • Lead end-to-end delivery of large-scale AI, Generative AI, Agentic AI, and Machine Learning programs.
  • Define delivery strategy, execution roadmaps, governance, and operating models for enterprise AI initiatives.
  • Partner with business stakeholders to understand strategic objectives and translate them into scalable AI solutions.
  • Drive multiple concurrent AI transformation programs, ensuring timely delivery, quality, and customer satisfaction.
  • Lead cross-functional teams comprising architects, data scientists, AI engineers, machine learning engineers, data engineers, and product teams.
  • Establish delivery governance, risk management, resource planning, budgeting, and program reporting.
  • Drive adoption of AI best practices, Responsible AI principles, and enterprise AI governance.
  • Collaborate with sales, presales, and solution teams to support proposals, solution design, and client presentations.
  • Mentor delivery managers and technical leaders while building high-performing AI delivery teams.
  • Stay current with emerging AI technologies and identify opportunities to accelerate business transformation.

Desired Qualifications

  • Experience leading AI Centers of Excellence or AI practice teams.
  • Exposure to Agentic AI frameworks, retrieval-augmented generation architectures, AI orchestration, and enterprise large language model platforms.
  • Knowledge of Responsible AI, AI governance, and regulatory compliance.
  • An MBA or relevant leadership certifications.

About the Company

eClerx

Data analytics and BPM outsourcing services

eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.

Company size
10,001+
Company stage
IPO
Headquarters
Mumbai, India
Founded
2000

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