Training Portal Business Analyst

Job Description

Furthering Harvard’s mission to deliver excellence in teaching, learning and research across the university, the Harvard Training Portal (HTP) is the system of record for university-wide compliance and staff professional development training.

Harvard Human Resource’s Center for Workplace Development is seeking a business analyst to join its HTP team as an integral team member of a systems upgrade. 

This position will be responsible for business analysis, data integration, configuration, testing, and related project activities associated with a large-scale administrative systems upgrade.  

The position will also contribute to ongoing system administration and reporting deliverables that support the HTP team’s operational needs.  Working as part of a cross-functional core team, the Business Analyst will analyze business needs and translate them into effective, sustainable, and improved solutions within the new system.  

The successful candidate will bring strong analytical, communication, and problem-solving skills to this role. They will independently manage competing priorities, exercise sound judgement, and adapt as project needs evolve. Responsibilities may include analyzing and preparing data files for integration, configuring the system to meet or enhance business needs, developing and executing test scenarios, and supporting other related project activities. 

Core Duties

• Partner with internal staff and external consultants on complex efforts related to the university-wide systems upgrade, including integrations, configuration, testing, and implementation readiness.
• Identify and evaluate opportunities to enhance user experience to find improvements for existing client needs as part of migration to the new system.  
• Independently analyze, identify, develop, and communicate technical solutions. Devise and/or modify procedures to solve complex technical problems.  
• Balance the needs of individual client groups with the broader requirements of a large, decentralized university community with complex needs, processes, and use cases.
• Collaborate with core team members across workstreams as needed to achieve project goals.
• Support user acceptance testing by developing test scenarios, coordinating test activities, analyzing results, documenting defects, and working with team members to facilitate resolution. 

Qualifications

Basic Qualifications:

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills:

• Knowledge of information technology applications and processes.
• Demonstrated team performance skills and service mindset approach.
• Experience administering or configuring a Learning Management System such as CBX, SBX, or other SaaS platforms and cloud-based enterprise systems.  
• Strong troubleshooting, communication, and collaboration skills.
• Ability to work collaboratively across functional teams and adapt to evolving priorities.
• Ability to manage competing priorities, exercise sound judgement, and adjust work plans in response to project needs, dependencies, and deadlines.
• Ability to develop, validate, and interpret reports using enterprise software systems and business intelligence tools.
• Knowledge of information technology applications, processes, software and equipment.
• Experience creating technical documentation, user guides, or other materials to support system implementation and user adoption. 

Additional Information

Appointment End Date: This position is a one (1) year term from date of hire.

Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position

Pre-Employment Screening: Identity

Orientation and Review Period: 90 days

Working Conditions: Position will be mostly remote but there will be time spent on campus as needed

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 057. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Salary Grade: 057