Program Manager - Technology

Role Summary

The Program Manager is responsible for the end-to-end planning, execution, and delivery of one or more programs or complex projects within the Program Management function. Reporting to the Director, Program Management, this role manages scope, schedule, budget, risks, and stakeholder communication for assigned programs, ensuring on-time, on-budget delivery that meets business objectives.

This is an individual-contributor role requiring strong hands-on program/project management skills, close collaboration with cross-functional teams, and the ability to manage multiple workstreams and stakeholders simultaneously. The Program Manager applies established governance standards and escalates risks or issues to the Director as needed.

Key Responsibilities

Program & Project Execution

• Develop and maintain detailed program/project plans, including scope, schedule, milestones, budget, and resource requirements.

• Lead day-to-day execution of assigned programs, coordinating activities across cross-functional workstreams and teams.

• Track progress against plan; identify variances and drive corrective action to keep programs on schedule and within budget.

• Apply program governance standards, templates, and reporting requirements consistently and accurately.

• Facilitate program status meetings, working sessions, and steering committee updates as needed.

Risk & Issue Management

• Proactively identify, document, and manage program risks, issues, and dependencies.

• Develop and execute mitigation and contingency plans; escalate significant risks and issues to the Director in a timely manner.

• Maintain accurate risk, issue, and decision logs throughout the program lifecycle.

Stakeholder Communication

• Serve as the primary day-to-day point of contact for stakeholders on assigned programs.

• Prepare clear, accurate status reports, dashboards, and presentations for stakeholders and leadership.

• Build effective working relationships with business, technical, and functional partners to support program success.

• Support change management and communication activities related to program delivery.

Budget & Resource Coordination

• Track program budgets and expenditures, flagging variances and supporting forecasting and reporting.

• Coordinate resource needs with functional leads and the Director to ensure adequate staffing for program activities.

• Monitor vendor or third-party deliverables where applicable, ensuring alignment with program requirements.

Continuous Improvement

• Document lessons learned and contribute to post-program reviews and benefits tracking.

• Identify opportunities to improve processes, tools, and templates used across the program management function.

• Maintain proficiency with organizational PPM tools and reporting platforms.

Education & Certifications

• Bachelor's degree in Business, Management, Engineering, or a related field required.

• PMP or equivalent project management certification preferred.

• Agile/Scrum certification (e.g., CSM) a plus.

Experience

• 4+ years of experience in program/project management, including managing projects of moderate to high complexity.

• Experience coordinating cross-functional teams without direct authority.

• Experience within professional services, insurance, benefits/risk consulting, or a comparable industry preferred.

• Experience managing project budgets and reporting to senior stakeholders.

Skills & Competencies

• Strong verbal, written, and presentation communication skills.

• Solid working knowledge of program/project management methodologies (Waterfall, Agile, hybrid).

• Effective risk management, issue resolution, and problem-solving skills.

• Proficiency with PPM/collaboration tools (e.g., MS Project, Smartsheet, Jira, Planview, ServiceNow) and the Microsoft Office suite.

• Strong organizational skills, attention to detail, and ability to manage multiple priorities simultaneously.

• Ability to build relationships and influence stakeholders at various levels of the organization.

Working Conditions

This role operates in a standard remote/hybrid environment and may require occasional travel to meet with stakeholders or teams. Standard business hours apply, with flexibility expected to support program timelines.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $140,000-$150,000 USD annually. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Mental health/emotional wellbeing (including Employee Assistance Program), medical (including prescription drug coverage and fertility benefits), dental, vision, Health Savings Account, Commuter Accounts, Health Care and Dependent Care Flexible Spending Accounts, company-paid life insurance, supplemental life insurance, AD&D, group accident, group critical illness, group legal, identify theft protection, wellbeing program, adoption assistance, surrogacy assistance, auto/home insurance, pet insurance and other work/life resources
• Leave Benefits: Paid holidays, annual paid time off (includes state/local paid leave where required), company-paid disability (short-term and long-term disability), other leaves (e.g., bereavement, FMLA, ADA, jury duty, military leave, and Parental and Adoption Leave),  Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements 

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets