Laguna Niguel, CA, USA+1 moreMore locations: Huntington Beach, CA, USA
In PersonOn-site at the client in Laguna Niguel with regular work from the corporate office in Huntington Beach; travel to clients as required.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
A four-year college degree or equivalent experience in a similar position is required.
Experience with Microsoft 365 and Azure management is required.
At least one moderate-level certification, such as Microsoft or CompTIA, is desired.
Strong troubleshooting and critical-thinking skills are required.
The ability to work independently is required.
Strong organizational, prioritization, and time-management skills, including the ability to multitask, are required.
A reliable personal vehicle and the ability to drive to clients as required are necessary.
The ability to participate in an after-hours on-call rotation is required.
Responsibilities
Provide support for Windows, Mac, mobile devices, and cloud applications such as Microsoft 365 and Google Workspace.
Troubleshoot network connectivity issues; install operating systems and applications; perform system imaging and system migration.
Set up and train users on required applications and hardware.
Resolve client issues remotely and in person.
Assist with regular proactive monitoring of client backup and data recovery operations.
Track customer issues and resolutions using the ticketing system.
Build rapport with clients.
Desired Qualifications
VMware experience is a plus.
Excellent verbal and written communication skills are requested.
A positive and professional demeanor is requested.
*** This is a full-time on-site position at our client in Laguna Niguel, requires regular work from our corporate office in Huntington Beach ***
CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist primarily supporting one of our clients in Laguna Niguel. You will install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we’d like to meet you! To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. This is a great opportunity to expand your IT knowledge with a fast-growing IT Service Provider!
Responsibilities: -Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support -Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration -Setup and train users with required applications and hardware -Resolve issues for clients remotely and in-person -Assist with regular proactive monitoring of client backup & data recovery operations -Track customer issues and resolutions with using our ticketing system -Build rapport with clients
Requirements: -4-Year College Degree or equivalent experience in a similar position -Microsoft 365 / Azure Management -VMware experience a plus -At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA) -Excellent verbal and written communication skills -Strong troubleshooting and critical thinking skills -Positive and professional demeanor -Must demonstrate the ability to effectively work independently -Must have strong organizational, priority and time management skills with the ability to multitask -Reliable personal vehicle with the ability to drive to clients as required -Ability to participate in after hours on-call rotation
Compensation/Benefits: -Ten paid holidays per year -Paid time off -Paid Sick time -401(k) with matching -Health insurance -Dental insurance -Vision insurance -Volunteer time off -Casual work environment -Cell phone reimbursement -Professional development assistance -Referral program