Forward Deployed Engineer

Job Description

Advance Your ServiceNow Career with Devoteam!

We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations  domain in ServiceNow.

We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales, client relationships, and our overall market growth. 

Key Responsibilities

Technical Delivery & Architecture 

• Architect & Deliver: Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions.
• Forward Deployed Engineering: Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success.
• Quality & Governance: Oversee delivery quality, best practices, and maintain technical excellence across Service Operations projects.
• Mentorship: Guide and upskill senior/junior consultants within the local and regional delivery teams.

Technical Presales, Client Management & Business Support 

• Presales & Solutioning: Partner with local sales and domain leads to drive presales activities, design tailored customer solutions, respond to RFPs, and deliver technical demonstrations to C-level stakeholders.
• Trusted Advisor: Serve as the main technical contact and trusted advisor for strategic accounts, bridging business requirements with ServiceNow capabilities.
• Local Business Growth: Support business development and local footprint expansion for ServiceNow.
• ServiceNow Ecosystem: Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.

Qualifications

You will be a great fit for this role if you have…

• 6+ years of hands-on experience on the ServiceNow platform, with a proven track record as an Architect or Lead/Principal Consultant.
• Experience conducting discovery workshops, building solution proposals, and pitching to senior business and IT stakeholders.
• Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules, Certified Application Developer (CAD).
• Fluent English.
• Project management skills.
• Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
• Presales support and the ability to help scope projects, estimate effort, and create Statements of Work (SOW).
• Solid communication skills, ability to clearly articulate complex ideas and technical designs.
• Strong Leadership and ability to manage other technical experts.

Additional Information

Benefits and perks:

• Salary up to 5000€ (based on candidate's seniority and experience)
• 5 weeks of vacation per year
• 4 “My Days” per year
• Flexible working hours (hybrid model)
• Career Management, training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow, Google, Anthropic), Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1172€/year (5,12€/per day)
• Cafeteria 48€/month (MultiSport Card available)
• Phone tariff (unlimited calls, texts messages within the EU, 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover, we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries, promotion or childbirth.
• Friendly and open culture.

And last but not least, you can rely on:

• Transparent framework for career growth, reinforced by annual performance evaluations
• Trust and autonomy, with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries