Service Corporation International

Provides funeral services, cemeteries, & cremation

Family Service Counselor - Inside Sales

Field SalesConfirmed live in the last 24 hours

Full-timeNashville, TN, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
One to two years of college or an equivalent combination of education and experience is required.
A current state-issued driver's license with an acceptable driving record is required.
An insurance license is required if mandated by state law, and the employee must be able to obtain and maintain it when required.
The Company’s internal presentation certification must be passed within thirty days of hire.
The ability to work evenings and weekends every month is required.
The ability to drive frequently is required.
The ability to work flexible hours and, at times, up to twelve hours in a day is required.
Knowledge of computers and some software is required.
Customer service skills are required.

Responsibilities

Prospect for one to two hours each day to generate leads.
Obtain referrals from families served by the location.
Network and build community and civic relationships.
Explain and present presentations to families served and referred families.
Maintain and track activity levels to ensure productivity.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Connect with families through listening, honest communication, and genuine concern.
Understand each family’s unique needs and offer valuable solutions.
Stay in touch with families to ensure satisfaction.
Prepare for appointments and perform all procedures professionally and attentively.
Follow through on customer problems and requests.
Build trust-based relationships to earn referrals.
Educate family members, relatives, and friends about the benefits of pre-planning and offer protection arrangements.
Provide continuity from at-need services through aftercare and future family-protection services.
Collaborate with funeral directors, location managers, and other funeral home and cemetery staff to provide seamless, high-quality service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the SCI team.
Serve client families by making at-need cemetery arrangements and selling pre-need arrangements.
Act as the primary contact for families and help generate revenue for the cemetery.

Desired Qualifications

One to two years of customer service or sales industry experience is preferred.

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

Holds self-accountable for prospecting a minimum of 1-2 hours each day
Obtains referrals from families served by the location
Networks and builds community and civic relationships
Explains and presents presentations to families served and referred families
Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

Responds to client inquiries in a timely, respectful, sensitive and professional manner
Connects with families through listening, honest communication and genuine concern
Develops an understanding of each family’s unique needs and offers solutions that provide value to them
Stays in touch with families to ensure satisfaction
Prepares for all appointments and performs all procedures with professionalism and attention to detail
Follows through on all customer problems and requests
Builds trust-based relationships to earn the right to ask for referrals
Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent
1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience
1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver’s license with an acceptable driving record
Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills

Postal Code: 37210Category (Portal Searching): SalesJob Location: US-TN - Nashville

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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