Territory Business Associate

Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced Territory Business Associate (TBA) in our Chewy Healthcare Services organization. The TBA will own a portfolio of veterinary clinics in predefined territory owning customer relationship through the clinic lifecycle stages on PracticeHub software, our new online platform to streamline the prescription process and meet pet parents where they already shop today. The start of clinic journey is through enrollment on the correct program on PracticeHub and work as a trusted advisor to clinics, driving ongoing engagement to help veterinary clinics save time and grow revenue.

This role requires in-person engagement with customers in an assigned geographic territory, with responsibility for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today.

What You’ll Do:

• Present and promote strategic programs and services for Chewy Health to clinics, identifying the unique needs of the individual practices and advocating the correct program or service to meet their business needs.
• Grow clinic enrollment in Chewy Health services within a set geographic territory via a Master Service Agreement & and create further lead generation mechanisms.
• Drive veterinary engagement across the clinic success lifecycle through In-person clinic visits while executing strategies and tactics to increase the utilization of PracticeHub and other Chewy Health services.
• Drive usage, feature adoption, and re-activation of clinics enrolled with PracticeHub and drive behaviors that help clinics get maximum benefit from the platform 
• Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio
• Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinic’s staff; sharing best practices, identifying growth opportunities, and evaluating and analyzing individual practice needs.
• Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services
• Work closely with Sales, Onboarding, Operations, and Customer Service to ensure a positive customer experience deliver on clinic success goals achievement using Chewy Health analytical tools.
• Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience
• Think big and innovate to find new and novel ways to increase PracticeHub platform product evolution and improve client experience
• Complete all administrative requirements in a timely fashion as directed by management.
• May represent Chewy Health at local, regional, and national trade shows and exhibits to promote Chewy Health products to the animal care community.

What You’ll Need:

• 2+ years of overall work experience with 1+ years as an account manager or customer success manager in technology services/SAAS, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred
• Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach
• History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
• Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment
• Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
• Data analytical skills preferably experience working on Salesforce CRM or equivalent
• Track record of taking ownership and driving results in a data-driven, fast-paced environment
• Excellent written and verbal communication skills
• Position will require 80% of time in the field.
• Must possess a valid motor vehicle operator’s license in good standing.
• Bachelor’s degree or equivalent experience required

Bonus:

• Experience as a veterinary technician or assistant
• History of selling into or engaging with, large and small veterinary OR medical practices in the US
• History managing and growing multi-site locations across a diverse product portfolio
• Experience with launching new technology products/services to veterinary clinics OR medical practices
• Strong understanding of the overall pet care industry and recent trends
• In depth experience and understanding of the veterinary profession in the US