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AAA Club Alliance

Automotive membership and travel services

Roadside Assistance Drivers

Truck & Heavy Vehicle DrivingConfirmed live in the last 24 hours
Full-timeWoodlawn, MD, USA$22.05 - $24.70 /hrIn-person

About the Job

Requirements

  • Applicants must be at least 21 years old.
  • Applicants must have completed a high school diploma or equivalent.
  • Applicants must possess and maintain a valid driver's license for the state where they reside and maintain all state and local licensing requirements.
  • Applicants must be able to pass a physical examination as required by the Department of Transportation and/or company policy.
  • Applicants must be able to lift and carry equipment weighing up to 75 pounds, bend, kneel, and balance to change tires, inspect and push vehicles, and use hand tools to provide service.
  • Applicants must achieve satisfactory pre- and post-employment criminal, drug, and motor vehicle screening results.
  • Applicants must be able to operate passenger vehicles and light-medium duty trucks with manual and automatic transmissions while primarily working from a service vehicle.
  • Applicants must communicate effectively in writing, verbally, by email, and using assigned technology such as global positioning systems.
  • Applicants must successfully complete required departmental training courses within 60 days of hire and any additional future departmental training; schedule adjustments may be needed to attend training.

Responsibilities

  • Provide lock-out, fuel delivery, battery jump-start, and tire-change services using established guidelines and quality control procedures.
  • Provide tow and recovery services using established guidelines and quality control procedures for the Tow Truck Operator position.
  • Sell and install car batteries for the Mobile Battery position only.
  • Communicate effectively with members to keep them informed and ensure their safety.
  • Make sound decisions regarding safe vehicle service and accommodating member needs.
  • Accurately enter call information into in-truck technology, process payments, handle cash, and complete required reports.
  • Conduct vehicle and equipment inspections to ensure they are in safe operating condition and meet requirements; adequately secure the fleet vehicle and equipment at all times, including when the vehicle is not in use.
  • Support AAA as needed by participating in special events, including parades, television, radio, and social media, to promote the brand.
  • Perform other duties as assigned.

Desired Qualifications

  • Three years of experience in an automotive or mechanical environment, technical school, or at least three years of experience in sales and/or customer service is preferred.

About the Company

AAA Club Alliance

Automotive membership and travel services

AAA Club Alliance is a membership organization providing roadside assistance, automotive services, insurance, travel planning, financial products, and member discounts across its operating territory. It serves drivers, travelers, households, and businesses through digital channels, contact centers, local stores, car care locations, and affiliated service operations. The organization brings together several regional AAA clubs and trade names under a shared operating structure. Teams work across roadside service, automotive repair, insurance, travel, membership support, retail operations, financial services, technology, marketing, and corporate functions.

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