IT Security Analyst

Job Description: Security Administrator / Analyst

Position Title: Security Administrator / Analyst

Department: Physical Security Department as part of ITSEC.

Location: Global Security Operations Center (GSOC), Hyderabad, India 

Job Summary:

The GSOC Analyst is a critical member of the Global Security team, responsible for monitoring, triaging, investigating and responding to diverse security scenarios across all global locations. This role involves the implementation of function-based procedures with clear, actionable steps. The ideal candidate will possess a strong investigative skillset, a meticulous approach to data analysis, and the ability to act decisively under pressure.

Key Responsibilities:

• Incident Management & Response:

  • Monitor and analyze incoming alerts from various systems, including access control, other alarms, and camera feeds.

  • Triage, analyse, and data mine to quickly process large amounts of information from various sources (e.g., camera footage, access logs, incident reports) to identify patterns and threats.

  • Conduct initial analysis & day-to-day duties for the other member to conduct detailed investigation whenever required as per the duties assigned. 

  • Execute procedures outlined for physical security incidents, emergency responses (e.g., fire, active threat), and breaches.

  • Initiate immediate verification and containment steps, such as reviewing live camera feeds, checking access logs, and remotely locking doors.

  • Escalate to GSOC and security management as per protocols.

  • Ensure all incident details, root causes, and corrective actions are meticulously documented. 

• Access Control & Badging:

  • Manage procedures related to employee access, including outboarding, DNA (Do Not Allow Access) requests, and badge issuance for new hires, visitors, or replacements.

  • Verify employee identities and coordinate with HR to ensure proper access levels are granted or revoked.

  • Investigate and respond to unauthorized access attempts, lost/stolen badges, and tailgating incidents by reviewing camera footage and access logs.

• Monitoring & Maintenance:

  • Conduct daily health checks of security systems, including cameras and sensors, and log any issues for resolution by facilities or technical support via ticketing mechanism.

  • Respond to security incident calls and system-generated alerts for camera tampering, offline devices, or doors being forced open or left open for long.

  • Conduct yearly access privilege reviews in coordination with HR and local management to ensure compliance and revoke unnecessary permissions.

• Escalation & Reporting:

  • Follow predefined escalation paths, providing real-time alerts for critical incidents to the Security management and hourly summaries to local management during active events.

  • Generate and submit post-incident reports to all relevant stakeholders.

  • Prepare briefings for SOC management.

  • Shift reporting and handover/relay for the incoming shift team member.

  • MIS creation of incidents logged and resolved on a weekly/monthly basis.

  • Collaborate with the man-guarding team and other departments (e.g., HR, IT) to ensure a coordinated response to all security incidents.

Skills & Qualifications:

• Must Have:

  • Ability to maintain confidentiality.

  • Ability to maintain high discipline, attention to detail and ethical standards.

  • A problem-solving attitude. 

  • Ability to work as a team with other stakeholders as well as external security partners.

  • Exceptional English language communication and documentation, with the ability to write clear, concise, and actionable reports.

  • Willingness to work flexible hours, including nights, weekends, and holidays, as part of a 24/7 operations team.

  • Minimum 2 years’ experience.

  • Working experience in Security/IOT Technologies like:  access control, CCTV/VMS, intrusion detection and/or alarm management platforms.

  • Relevant Graduate Degree in Engineering (Bachelors’) or Equivalent.

• Preferably:

• Experienced in a security operations center (SOC) for the two positions.

  • Certified as a PSP (‘Physical Security Professional’ by ASIS).

  • Certified in compliance standards such as ISO 27001.

  • Qualified as an investigator.

  • Able to suggest improvements for effective implementation of procedures.

  • Able to work independently.

  • Able to work in a fast-paced environment. 

  • Able to handle multiple simultaneous incidents with a calm and decisive demeanor.