Inactive

Alter Domus

Fund administration and corporate services provider

Application Support Engineer

IT Service Desk & End User SupportPosted on Nov 11

Full-timeTaguig, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

A Bachelor of Science or Bachelor of Arts in Computer Science, Engineering, or a related field, or equivalent work experience.
At least 2 years of experience supporting software applications; finance-sector experience is ideally preferred.
Experience writing and executing SQL queries against relational databases is required.
Experience with VBA or macros within Microsoft Office or Excel.
Proficiency in spoken and written English.
Strong analytical and problem-solving skills.

Responsibilities

Provide Level 1 and Level 2 support, including reproducing problems, documenting, triaging, and resolving issues.
Resolve issues accurately and promptly, escalating when necessary.
Write, review, and execute SQL code and tools to help Level 1 and Level 2 support diagnose and resolve incidents.
Collaborate with team members and business functions to troubleshoot and resolve support tickets.
Occasionally participate in resolving high-severity issues outside normal business hours, as needed.
Escalate and communicate outage notifications to internal users in a timely manner.
Administer application settings and permissions.
Monitor and analyze application logs to detect, investigate, and resolve system anomalies and performance bottlenecks, ensuring stability across production environments.
Manage and resolve P1 and P2 incidents escalated from the support team, driving diagnosis and service restoration in accordance with SLA guidelines.
Perform ad hoc tasks and analysis for the support team as needed.
Investigate and analyze application issues and provide long-term resolutions.
Coordinate across teams and work closely with peers to ensure production issues receive appropriate focus and urgency.
Follow company security standards and best practices.
Identify opportunities to learn, automate, document, share knowledge, educate others, and improve processes.
Work closely with application and infrastructure teams to stay informed about changes that could affect site functionality and viability.
Participate in an on-call duty roster for weekend incidents.

Desired Qualifications

At least 6 months of professional software development experience.
Strong Microsoft SQL Server experience, including SQL and stored procedures such as joins and group by.
Strong skill and experience using Microsoft VBA.
Experience with C#, ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, .NET 4.5 or later, or PowerShell.
Experience debugging software in an integrated development environment.
Experience versioning code with Git.
Experience with Jira, ServiceNow, or other modern project or issue management systems.
General understanding of object-oriented programming.
Experience with the Amazon Q AI Tool.
Grafana experience is nice to have but not necessary.
Citrix experience is nice to have but not necessary.

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Alter Domus is currently seeking an Application Support Engineer to join our team. This is a highly visible position that will require daily interaction with business users to provide support for troubleshooting and resolving issues, handling ad hoc service requests, and managing releases. While production support is the primary responsibility, duties will also include release management, DevOps and contributing to our platform strategy to drive continuous improvements. You will work closely with our Engineering and Product Teams to deliver best-in-class support to our growing user base. This is a unique opportunity to participate in a stable and fast-growing business within the debt and capital markets that has a demonstrated track record of career advancement and rewarding talent.

Your Role:

Provide level 1 & 2 support, including problem replication, documentation, triage, and resolution of issues
Provide accurate and timely resolution of issues, and escalation when necessary
Write, review, and execute SQL code and tools to assist Level 1 & 2 support to diagnose and resolve incidents
Collaborate with team members and business functions to troubleshoot and resolve support tickets
Occasionally participate in the resolution of high-severity issues that arise outside of normal business hours, as needed
Escalate and communicate outage notifications in a timely manner to internal users
Administer application settings and permissions
Monitor and analyze application logs to detect, investigate, and resolve system anomalies and performance bottlenecks, ensuring stability across production environments
Manage and resolve P1 and P2 incidents escalated from the support team, driving swift diagnosis and restoration of services while adhering to SLA guidelines
Perform ad-hoc tasks and analysis for the support team as needed
Participate in the ongoing process of investigating, analyzing, and providing long-term resolutions to application issues
Coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all production issues
Follow Company standards for security and best practices
Seek opportunities to learn, automate, document, share, educate, and improve processes where appropriate
Work closely with application and infrastructure teams to stay informed of changes that could affect site functionality and viability
This job implies an on-call duty roster for weekend incidents

Your Profile:

BSc/BA in Computer Science, Engineering or a related field or equivalent work experience
2+ years of experience in supporting Software Applications (ideally in the finance sector)
Experience writing and executing SQL queries against relational databases (this is a must)
Experience with VBA/Macros within MS Office/Excel
Excellent academic background, critical thinking, communication, and collaboration skills
Highly analytical and strong problem-solving skills
Proficiency in English (verbal and written)

Bonus skills/experience:

6+ months of professional software development experience
Strong Microsoft SQL Server experience including SQL and stored procedures (joins, group by, etc.)
Strong skill & experience using Microsoft VBA
C#; ASP.NET/MVC, HTML, Ajax, JQuery, JSON, JavaScript, XML/XSLT, CSS, .NET 4.5 or later, PowerShell
Experience in debugging software in an integrated development environment
Experience versioning code with Git
Jira, ServiceNow or other modern project/issue management systems
General understanding of object-oriented programming
Amazon Q AI Tool
Grafana (nice to have, but not necessary)
Citrix (nice to have, but not necessary)

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday!
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/)

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About the Company

Alter Domus

Fund administration and corporate services provider

Alter Domus provides fund administration, corporate services, depositary services, transfer pricing, domiciliation and management company services to asset managers, lenders and asset owners, with a focus on private equity, real estate and debt capital markets. It works through a vertically integrated model with dedicated teams and technology across the value chain, supporting both stand-alone funds and large multi-jurisdictional funds via a global network of 35+ offices and 3,300+ employees. The company differentiates itself by combining deep alternative-investment knowledge with end-to-end service coverage, sector-specific expertise, and broad geographic reach tailored to its clients. Its goal is to help clients grow and operate more efficiently by providing comprehensive, hands-on, scalable solutions across jurisdictions and asset classes.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Luxembourg, Luxembourg
Founded: 2003

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