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Rimini Street

Provides third-party enterprise software support

Primary Support Engineer - SAP Basis, HANA

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeRemote in JapanNo salary listed

About the Job

Requirements

  • A bachelor's degree in Computer Science or a related field, or equivalent experience.
  • Ten or more years of relevant SAP experience, particularly with Basis, Middleware, and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including system administration, user administration, and content administration.
  • Five or more years of direct support of application end-users in a corporate environment.
  • Four or more years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development experience.
  • Three or more years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro, and iView design and development experience.
  • Experience in SAP HANA configuration, installation, and administration, including HANA database, HANA Client, and HANA Studio.
  • Experience in SAP migrations to HANA using tools such as DMO and SUM.
  • Experience with HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA migrations, and HANA System Monitoring.
  • Working knowledge of multiple databases, including Oracle, MSQSL, MaxDB, DB2, and HANA.
  • Strong knowledge of SAP HANA SPS03/10, including hands-on experience in HANA Modeling.
  • Hands-on experience using SAP BODS (Business Objects Data Services), SLT, and SDA (Smart Data Access) to extract structured and unstructured data from different source systems into HANA.
  • Working knowledge of Solution Manager and its ALM processes, including Solution Documentation, Test Management, Change Request Management, Application Incident Management, technical operations, Landscape Transformation, and Upgrade Management.
  • Working knowledge of multiple operating systems, including AIX, Linux, and Windows.
  • A track record of successful roles in several SAP implementation or upgrade projects.
  • Deep working knowledge and understanding of supporting business processes.
  • Knowledge of localizations, including architecture, implementation, and key functionality.
  • Expertise with SAP R/3, ECC, SAP NetWeaver, and SAP Knowledge Management, including full life-cycle implementation experience, configuration, and administration.
  • Knowledge of maintenance and patching mechanics and SAP architecture.
  • Knowledge of transport strategy for portal content using CTS+ (Enhanced Change and Transport System) or other SAP transport tools for Java-based development, including portal content, Dynpro content, and KM content.
  • A demonstrable history of solving complex problems across multiple modules.
  • Proficiency setting up Source Systems for BW and BEx Web in NW20004s.
  • Experience installing, configuring, and administering NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio).
  • Knowledge of administering and managing SAP J2EE Web Application Server.
  • Knowledge of J2EE Visual Administration, Configtool, SDM, System Analyzer, and other configuration tools in the J2EE engine for portal components and applications.
  • Experience configuring Portal User Management Engine (UME) with SAP R/3 and LDAPs.
  • Experience configuring Single Sign-On between Portal and SAP systems.
  • Experience enabling SSL for Enterprise Portal and Knowledge Management & Collaboration, and configuring cluster installations for load balancing.
  • Experience installing and configuring Apache as the Reverse Proxy.
  • Experience installing and configuring TREX.
  • Knowledge of portal backup and recovery schemes.
  • Knowledge of major operating system and database platforms for SAP solutions.
  • Knowledge of SAP Basis components on SAP NetWeaver (AS ABAP, AS Java, BW, PI, EP) and Business Solutions.
  • Experience in the technical administration of BusinessObjects.
  • Experience in the technical administration of OpenText Archive Center and xECM for SAP.
  • Experience in SAP HANA administration, root cause analysis, SAP installation, patching, upgrading and migration, performance analysis, and security, including user authorization, SSO, and SSL.
  • Strong knowledge of key application functionality, tables, and relationships.
  • Deep knowledge of SAP customization and extension methodologies.
  • Development skills using the SAP toolset.
  • SAP certification(s) are preferred.
  • Ability to work flexible hours, including evenings, weekends, and holidays, and monitor email regularly outside standard business hours.
  • Ability to work remotely from a home-based office in a virtual environment.
  • Ability to work independently and as part of a team.
  • Troubleshooting and problem-solving skills.
  • Ability to build long-term working relationships with clients.
  • Verbal and written communication and presentation skills.
  • Attention to detail and ability to learn quickly.
  • Ability to work calmly and professionally in high-pressure situations.

Responsibilities

  • Research, troubleshoot, and support multiple client architectures and implementations for global clients using 4.x, ECC, and S/4 HANA environments.
  • Resolve complex customer issues through methodical troubleshooting based on knowledge of SAP application functionality and technology.
  • Work with customers daily to understand their needs, support business change, and deliver a high-quality customer experience.
  • Provide remote functional support and training for specialist SAP modules.
  • Support client customizations and share implementation and best-practices advice.
  • Develop application break fixes for critical product defects.
  • Create scripts to identify, analyze, and correct data issues.
  • Manage assigned key accounts as a technical and functional advisor.
  • Provide hands-on assistance using proprietary tools in a test environment or through remote client connectivity.
  • Contribute proactively to a 24x7x365 support organization.
  • Collaborate with team members in a virtual team environment to apply field experience to different client situations.
  • Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and processes to improve the client experience.
  • Perform other job-related duties as assigned.

Desired Qualifications

  • Extensive knowledge of multiple SAP and OpenText products, including SAP modules across releases (4.x and ECC, Enterprise Portal 5.x, 6.x, and 7.x, NW 2004s, ECC, and NetWeaver 7.x), SAP product module and suite business processes, navigation mechanics, configuration requirements, integration with other modules, and underlying technology.
  • Knowledge of SAP Industry Solutions.
  • Knowledge of country-specific solutions.
  • A consulting background.
  • Experience with localizations and global implementations.
  • Experience with Cordys Quality Navigator, Developer Studio, Documentum, Ecosystem, OCR, eDocs, electronic signatures, Encase Investigator, Exceed, Extended ECM for SAP, Legacy Exstream, Output Server, Streamserve, Trusted Content Server, Web Reports, and XML Workflow extensions.

About the Company

Rimini Street

Provides third-party enterprise software support

Rimini Street provides third-party support and services for enterprise software from vendors like Oracle, SAP, VMware, Microsoft, and Salesforce, using subscription-based contracts. Its Rimini ONE offering can outsource the entire management of a company’s software stack, including customization support, at approximately half the vendor fees. The company differentiates itself with faster, more cost-effective service and a broad coverage that extends beyond basic maintenance to licensing advice and optimization. The goal is to help organizations extend the life of their existing software, reduce IT spend, and improve overall efficiency across mixed technology environments.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Las Vegas, NV
Founded
2005

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