Front Desk Supervisor
Four Seasons
Front Desk Supervisor
Four Seasons
Luxury hotel management with branded residences
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A high-desert refuge in America's land of enchantment. The scent of piñon woodsmoke fills the air as you step onto your private patio to watch the sun set. In Santa Fe, it’s hard not to feel a little spoiled by the rugged beauty that surrounds our intimate, 65-room Resort. Set on 57 rolling acres in the Sangre de Cristo foothills, and just 10 minutes from downtown’s shops and galleries, Rancho Encantado is undeniably romantic. Begin your days with a hike along the nearby ridges and arroyos as your guide shares tales of our dude-ranch past, then relax by our pool, indulge in a healing treatment at our Spa, and join us at Terra for elevated, regional cuisine before strolling back to your casita beneath a sweeping night sky.“At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or live with us, our purpose is to create impressions that will resonate for a lifetime. Life is richer when we truly connect withthe people and the world around us.”
Join our team in the Land of Enchantment!
Are you ready to take the next big step in your hospitality career? Four Seasons Resort Rancho Encantado Santa Fe is seeking a hardworking and driven individual tosupervise our Front Office team- anindividualwho infuses enthusiasm into everything they do and shares our passion for service excellence!
What are we looking for?
A genuine, caring, and compassionate professional with a strong passion for hospitality and a natural ability to connect authentically with others
Demonstrates integrity and accountability in all actions and exhibits confidence when making decisionsand problem-solvingto deliver a luxury-level experience
A collaborative team player who actively supports and encourages colleagues to achieve shared success
Strong personal presentation with effective leadership and interpersonal skills
What would you bring to the table?
2+ years of hospitality supervisory experience,preferably in a luxury hospitality environment with at least1-2yearsin aguest facingposition inluxuryenvironment
Proficiencyin hotel property management systems (Opera preferred)
Fluency in English;additionallanguages is a plus
Ability to stand and move around the resort during for the duration of the shift
Flexible schedule- availability to work evenings, weekends,nights,and holidays
What would your job responsibilities be?
Deliver exceptional hospitality byanticipatingguest needs,resolving guest concerns, accommodating special requests, and serving as a confident resource for all guest service needs
Oversee the complete guest experience, including pre-arrival planning, arrivals, departures, VIP stays, personalized amenities, and service recovery
Partner with departments across the resort to coordinate guest preferences, accommodations, and customized experiences while ensuring seamless communication and follow-through
Utilize hotel systems to manage check-ins, check-outs, room assignments, dailyreports,guest profiles,and other Front Office functions
Lead the training, development, and performance of Front Desk Agents, with a focus on service excellence, conflict resolution, operational procedures, cash handling, and night audit functions
Create team schedules, manage payroll, and foster a positive, high-performing work environment
Lead briefings with resort leadership, communicating key operational updates including occupancy, arrivals and departures, guest movement, VIPs, service opportunities, events, group activity, and weekly behaviors
Drive revenue opportunities by training and motivating employees to effectively upsell products and services
Conduct regular inspections of guest areas and VIP accommodations,identifyservice opportunities, and coordinatetimelyfollow-up to ensure guest satisfaction
Log and conduct internal follow-up with glitchesto continuously improve Front Office systems, communication, and service
Provide operational support across the Rooms Division as needed
What will it be like working for us?
Four Seasons is the world’s leading luxury hospitality company, driven by an unwavering commitment to an exceptional guest and employee experience. We are dedicated to elevating every interaction through continual innovation and the highest standards of service. Four Seasons offers hospitality professionals the opportunity to build a lifelong career with a globally renowned brand.
We believe our greatest asset is our people and proudly champion a culture rooted in diversity, equality, and inclusivity. Our values are grounded in integrity, trust, transparency, respect, and kindness—principles that guide everything we do. Our employees are proud to be a part of Four Seasons Resort RanchoEncantadoandconsistently recommend it as a great place to work- just ask!
What about the benefits?
Free and discounted stays atover135 Four Seasons locations worldwide
Global growth opportunities
Food & beverage and spa discounts
Free employee meals
Complimentary employee parking
Comprehensive training & development
401(k) Retirement Plan
PTO + sick leave pay
Medical benefits, including parental leave
Competitive pay: $24.19 hourly
"US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location."
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized
Luxury hotel management with branded residences
Four Seasons manages a global network of luxury hotels, resorts, and branded residences under the Four Seasons name, typically without owning the real estate. It earns mainly through management fees tied to hotel revenue and operating profit, plus licensing and fractional ownership fees. Its differentiator is a strict focus on quality, service, culture, and brand, with offerings like branded residences and Four Seasons Residence Clubs that blend hotel services with ownership. Its goal is to maintain leadership in luxury hospitality by delivering exceptional guest experiences, expanding premium properties globally, and offering distinctive ownership that ties guests to the Four Seasons lifestyle.
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