Customer Enablement Manager - Golf
About the job
- 3-5 years of experience in customer implementation, project management, or consulting roles in a software-as-a-service or technology-driven business-to-business environment.
- Experience in the golf industry.
- Ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
- Bachelor’s degree in Business, Technology, or a related field, or equivalent experience.
- Technical fluency with integration workflows, data migration, and software-as-a-service ecosystems.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to operate in ambiguous, fast-changing environments and adapt quickly when priorities shift.
- Serve as the primary point of contact during onboarding, build customer relationships, and guide customers through a structured rollout.
- Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
- Lead project planning activities, including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
- Use internal systems to manage the onboarding pipeline and customer timelines, prioritize quality, and deliver timely go-lives.
- Apply project management best practices across multiple concurrent engagements and drive proactive risk mitigation.
- Coordinate Implementation Consultants, Implementation Specialists, Account Managers, and Customer Success representatives to execute onboarding tasks.
- Escalate blockers and act as a communication bridge across departments to resolve issues.
- Assess onboarding outcomes and refine internal processes for future implementations.
- Maintain a strong understanding of the product suite, including its features, updates, and enhancements.
- Deliver onboarding within target timelines without compromising quality.
- Ensure customers feel confident, supported, and empowered after onboarding.
- Drive alignment across Sales, Customer Management, and Implementation teams.
- Maintain organized, insightful data and communications throughout the project lifecycle.
- Familiarity with point-of-sale platforms.
- Hands-on experience with ChurnZero, HubSpot, and Salesforce.
- Polished phone etiquette.
- Excellent written and verbal communication in English, including the ability to simplify complexity.
- Familiarity with the golf industry.
- Intermediate Excel or Sheets skills for tracking, analysis, and reporting.
- Ability to keep internal and external stakeholders informed and aligned.
- Ability to navigate handoffs and escalations with diplomacy and clarity.
- Knowledge of Mac OS X, iOS, and G-Suite.
About the company
Lightspeed Commerce provides cloud-based software that helps small and medium-sized retailers and restaurants manage sales, payments, inventory, and customer engagement. Its tools combine POS hardware with software that runs in the cloud, syncing data across locations so businesses can operate, analyze performance, and engage customers online and offline on a subscription basis. What sets Lightspeed apart is its focus on SMBs through an integrated, scalable suite and its global reach. The company aims to transform global commerce by helping small businesses run operations smoothly and grow through technology.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Montreal, Canada
Founded
2005
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Simplify's Take
What believers are saying
- May 21, 2026 revenue reached $1.227 billion, up 14%, with positive free cash flow.
- September 2026 launches with Klaviyo, Meta Conversions API, and ShipStation deepen merchant workflow lock-in.
- August 25, 2026 Rupal Hollenbeck joined the board, strengthening go-to-market execution for profitable growth.
What critics are saying
- July 30, 2026 layoffs cut roughly 100 jobs, signaling ongoing efficiency pressure and morale damage.
- April 29, 2026 Upserve sale removed about $140 million revenue, narrowing diversification and increasing concentration.
- Toast, Shopify, and Square attack checkout, payments, and fulfillment; Lightspeed risks core-share erosion by 2027.
What makes Lightspeed Commerce unique
- July 17, 2026: Lightspeed AI, payments, fulfillment, and multi-location workflows sit in one stack.
- September 3, 2026 ShipStation integration unifies shipping directly inside Lightspeed Retail and ecommerce.
- September 15, 2026 On Deck gives golf courses automatic waitlist monetization inside booking and tee sheets.
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Benefits
Health Insurance
Unlimited Paid Time Off
Flexible Work Hours
Paid Leave
Extended Healthcare Benefits
Mental Health Support
Lightspeed Equity Scheme
Health & Wellness Credit
Volunteer Day
Growth & Insights and Company News
6 month growth
↑ 6%1 year growth
↑ 6%2 year growth
↑ 1%Unveilr AI raises pre-seed from AJVC at ₹16.7 cr valuation. Unveilr AI has raised pre-seed funding from AJVC at a ₹16.7 crore valuation. The amount was undisclosed, but AJVC's standard ₹1.5 crore for 9% divides to exactly that number. Unveilr AI, a Mumbai company that tries to get brands named inside ChatGPT, Perplexity, Gemini and Claude answers, has raised pre-seed funding from Aviral Bhatnagar's AJVC at a ₹16.7 crore valuation. The amount was not disclosed. It is, however, derivable. AJVC's standard pre-seed deal is ₹1.5 crore for 9%, and ₹1.5 crore at 9% implies a post-money valuation of ₹16.67 crore. That is the ₹16.7 crore figure, to the decimal. The pattern holds across the portfolio too: Multibagg AI, Mindcase and Slayd each raised exactly ₹1.5 crore from the same fund. So this is almost certainly a ₹1.5 crore cheque on house terms. That matters because it sets the altitude. AJVC closed its maiden fund at ₹200 crore and writes roughly the same cheque into every company, which makes it a volume business: 25 to 35 companies in, a target of around 90 over the fund's life, and a founder who ran enterprise software and AI investing at Venture Highway before setting up on his own. Being backed by AJVC is a signal about stage, not about a bespoke conviction bet. Answer engine optimisation exists because an AI answer behaves differently from a results page. Ten blue links give a brand a chance at position seven; an AI answer names two or three companies and stops. Everyone else is invisible, not merely further down. That is a genuine structural change in how buyers shortlist, and it has produced a real market in under two years. It is also a market with a very expensive top end. Profound raised a $96 million Series C led by Lightspeed, with Sequoia and Kleiner Perkins participating, at a $1 billion valuation, making it the category's first unicorn. Peec AI, founded in Berlin in early 2025, has raised about $30 million across seed and Series A. AthenaHQ has raised $2.7 million. Meanwhile Semrush, Ahrefs and Moz have all built or bought AI visibility features, and Adobe, Salesforce and HubSpot are folding the capability into their platforms. Unveilr enters that at a valuation of roughly $1.9 million. Read quickly, that gap looks fatal. Read properly, it is a different business. Profound and Peec sell software: a dashboard, a subscription, no humans in the loop. Unveilr pairs its own agents with SEO and AEO specialists who then write the content and do the technical work, and it measures itself on leads delivered rather than on visibility scores. That is an agency with proprietary tooling, and agencies are priced on people rather than on revenue multiples. A ₹16.7 crore valuation for an eight-month-old services business is unremarkable, where the same number attached to a SaaS platform trying to catch Profound would be nonsense. The two companies are not really competing for the same thing, which is the point most coverage of this category keeps missing. The open question is which one it intends to become. Services revenue is real revenue and it arrives early, but it scales with headcount and it does not compound the way a software subscription does. The founder's own stated thesis is about compounding. What the company says it has done. Unveilr reports that for an Indian B2B legal services platform it lifted AI-sourced traffic about 4.7 times and leads five times, with roughly 80% more ChatGPT citations, and that for one direct-to-consumer brand organic search now drives about 27% of total revenue. Neither customer is named and neither figure is independently verifiable, which is the normal state of agency case studies rather than a mark against these ones. The company says customers typically see movement inside the first month. "A buyer today asks ChatGPT which lawyer, clinic or software to choose and gets two or three names back. If a brand isn't one of them, it has lost that lead before its website ever loads," said Sanditya Srivastava, founder and chief executive. "Referrals and paid campaigns bring in customers, but they don't compound. Organic visibility does." Aviral Bhatnagar framed the investment around usage inside his own portfolio. "Unveilr's strong adoption in our large AJVC portfolio is a sign of its general-purpose utility," he said. There is something concrete behind that: Multibagg, an AJVC company that raised its own ₹1.5 crore from the fund, sits among the customer logos on Unveilr's site alongside LexComply, Advarisk and Caredale. It is also a bounded signal, because a fund's portfolio companies are a friendly first market and adoption there is easier to win than adoption outside it. Where it goes next. The money funds engineering capacity to widen what the agents do, and a bigger sales team covering India, the UAE and the United States. The company launched in February 2026, which makes it roughly eight months old, and says its team combines IIT alumni with SEO and AEO specialists. It has been named company of the year in AI search by siliconindia and listed in Inc42's startups to watch. For anyone tracking this space, the useful comparison is not Unveilr against Profound. It is whether the Indian, UAE and US mid-market will pay for execution rather than dashboards, in a category where the tooling is commoditising fast and the incumbents are bundling it in free. The services layer is the part software cannot copy quickly. It is also the part that gets squeezed when visibility tracking becomes a checkbox inside a platform a brand already pays for. Plenty of Indian operators are already selling this service without a fund behind them, which tells you the demand is real and the barrier to entry is not. What ₹1.5 crore buys is a head start on turning that service into a product, and roughly eighteen months to prove it, which is what this year's funding data suggests a pre-seed now has to show before anyone writes the next cheque.
Ascensus appoints John Shapiro as Chief Product Officer. Sep 22, 2026, 12:00 ET Experienced product leader to help strengthen client-centered innovation and advance the company's next phase of growth DRESHER, Pa., Sept. 22, 2026 /PRNewswire/ - Ascensus, the engine at the center of America's savings ecosystem, today announced that John Shapiro has joined the company as Chief Product Officer and a member of the executive leadership team. Reporting directly to CEO Nick Good, Shapiro will shape Ascensus' enterprise-wide product vision and strengthen how the company develops and delivers products, makes decisions, and sets priorities across the business. As Ascensus continues to enhance the client experience and position the company for its next phase of growth, strong product leadership will play an increasingly important role in helping connect client insights, business priorities, and technology to create more integrated solutions and better outcomes. Shapiro will lead the Product organization and help foster unified, client-focused, and outcome-oriented approaches to product development across the enterprise. "Ascensus has tremendous momentum, and we're investing in the capabilities that will help drive our next phase of growth," said Nick Good, CEO of Ascensus. "Delivering an exceptional client experience is central to that strategy. We want to make it easier for clients and partners to do business with us while creating more connected solutions and better outcomes. John brings a powerful combination of client focus, product leadership, and business acumen, and I'm excited about the impact he will have as we continue to grow and evolve." "Ascensus stands out for its clear purpose, talented team, and unique position in the market," said John Shapiro. "I'm thrilled to join the company at such an important time and help build on its strong foundation by creating solutions and experiences that deliver greater value for clients, partners, and savers." Shapiro joins Ascensus from Lightspeed Commerce, where he served as Chief Product Officer. Earlier in his career, he held product leadership roles at Wayfair, Intuit, and Adobe Systems. Throughout his career, he has built and led large-scale product organizations, bringing new ideas to market and helping businesses serving millions of users accelerate growth. Shapiro earned an MBA from Harvard Business School and a bachelor's degree in computer science from Stanford University. About Ascensus Ascensus is the engine at the center of America's savings ecosystem. The company makes saving easier by bringing together intuitive technology, AI, and high-touch service to support better financial outcomes for savers, small- to mid-sized businesses, state governments, and leading corporations and financial institutions. Ascensus offers comprehensive qualified and nonqualified retirement plan solutions, third-party retirement plan administration, 529 education and ABLE savings program administration, corporate- and bank-owned life insurance solutions, as well as fiduciary and total rewards services. The company supports over 16 million savers[1] and oversees more than $1.3 trillion in assets under administration[2] as of August 3, 2026. For more information, visit ascensus.com. [1] Figure includes American Trust Retirement recordkeeping participants [2] Figure includes AmericanTCS AUA SOURCE Ascensus
Lightspeed DMS real-time inventory sync. Dealer Spike and Lightspeed have built the first real-time connection in the Lightspeed ecosystem between your DMS and your website, so your digital showroom stays accurate down to the minute. Real-time inventory sync means your website never lags behind your active showroom. The old way: a unit arrives in back Tuesday morning and doesn't show up on your site until the next overnight batch update, so a customer who would have called about it today calls somewhere else instead. Or a unit sells and stays live online for another day, taking calls on something that's already gone. That gap exists because most websites check inventory once a day, sometimes less, and today's shopper won't wait until tomorrow to see if a unit is still there. The new way: Dealer Spike and Lightspeed built a webhook to achieve a real-time connection that closes that gap entirely. A traditional integration relies on your website periodically checking in with the DMS to ask if anything changed. A webhook flips that: instead of your site asking, Lightspeed tells your site when something happens. Already on Lightspeed? This is already headed your way. If you have an existing parts and unit inventory 3PA key, real-time sync is rolling out to you automatically at no additional cost. Nothing to set up on your end. Want to be among the first to get it? Sign up here. Not on Lightspeed yet? Here's why dealers are making the move. Within the Lightspeed ecosystem, Dealer Spike is the first website partner to offer a real-time DMS sync like this, keeping your inventory accurate within minutes instead of once a day. If your site still runs on daily batch updates, ask your Dealer Spike account team what switching to Lightspeed would mean for you. Dealer Spike is the first website provider to offer this real-time sync. Ted Kerkam, Lightspeed's Director of Product Management, put it simply on the What's New at Dealer Spike webinar: Dealer Spike is the first website provider to partner with Lightspeed on this. That's worth pausing on. Lightspeed runs the DMS behind more than 4,500 dealers across powersports, marine, RV, and golf, and a real-time connection into a system that central takes real cooperation, engineering time, and trust from the DMS partner, not something a website provider ships alone. Andy Korolenko, Dealer Spike's Senior Manager of Partnerships, sees the same pattern in nearly every integration he works on: The biggest thing I see with integrations is the constant request for faster updates. It's always, 'Great, Dealer Spike has got once-a-day updates - how do Dealer Spike get to every three hours? How do Dealer Spike get to once an hour?' Real-time skips past all of that." Andy Korolenko, Senior Manager, Partnerships, Dealer Spike Very few partnerships have the resources to make that leap directly. Getting there took two things being true at once: Lightspeed having the technical depth to build something this capable, and enough shared dealers to justify the investment on both sides. That overlap is real: 70% of Dealer Spike customers with a DMS integration run Lightspeed, backed by years of partnership between its teams. You can read more about the full partnership on its Better Together page. Here's exactly what changes for your inventory. Ted explained it plainly on the webinar: Webhooks removes the polling and creates a real-time integration between Dealer Spike and Lightspeed. Take receipt of a unit and load it into Lightspeed, and it shows up on your website immediately. Sell a unit, and it comes down immediately, at no additional cost for Lightspeed customers with an existing 3PA key. Once enabled, it runs itself: Once webhooks are enabled, they actively scan for changes in the dealer inventory and make sure that those get posted. So you can always manually push if you want to, but Webhooks will be sort of the always-on solution for inventory updating online." Ted Kerkam, Director of Product Management, Lightspeed That accuracy pays off beyond your leads, too. Search engines and AI assistants increasingly favor sites with current, accurate listings, and treat outdated inventory as a signal to rank lower. A site that reflects real inventory in real time has a real edge over a competitor whose listings lag a day behind. Real-time sync is rolling out now - don't wait to get started. Sign up below to lock in first access. What's coming next. Real-time inventory sync is the biggest thing Dealer Spike and Lightspeed have shipped together so far, but it's not the last. Next up is a text widget that captures sales, parts, service, and rental leads directly into your Lightspeed CRM, with no double entry and no new number to manage since it runs on your existing Twilio account. It's still in development, targeted for general availability this summer. That's one piece of a longer list of projects the two teams are working through together. As Andy puts it, "There's just so much in the works right now." See the full partnership. Watch Ted Kerkam and its team cover both real-time sync and a preview of the upcoming text widget live in the webinar.
Peoplevine secures growth capital investment from Recurring Capital Partners. Posted on 9/22/2026 Posted By: Paul Sorkin Financing to Accelerate Peoplevine's AI-Driven Product Roadmap and Global Expansion Across Private Clubs and Luxury Hospitality CHICAGO - [September 22, 2026] - Peoplevine, Inc., a technology company building the future of membership platforms for private clubs and luxury hospitality operators, today announced it has secured a multi-million dollar growth capital investment from Recurring Capital Partners (RCP). The financing will accelerate Peoplevine's AI-driven product roadmap and support the Company's continued global expansion. Peoplevine's Member Experience & CRM platform enables private clubs, hotels, resorts, stadiums, and other membership-driven hospitality operators to build stronger member relationships and drive revenues across the member lifecycle. The Company serves clients in 20 countries around the world across the private club and luxury hospitality market. The new capital will further accelerate Peoplevine's AI roadmap toward a system of identity & intelligence - giving operators a single, complete view of every member across all their hospitality systems, creating exceptional experiences that make members feel truly known while driving revenue growth. The financing will also support Peoplevine's global expansion, extending the Company's platform and support to private club and luxury hospitality operators in new international markets. "We are excited to partner with RCP and leverage this investment to accelerate our delivery of meaningful AI capabilities for our customers and our global expansion, delivering best-in-category technology for modern membership experiences across private clubs and luxury hospitality operators around the world," said Boren Novakovic, CEO, Peoplevine. "This capital accelerates our AI roadmap toward a true system of intelligence - giving our clients a single, complete view of every member across every system they run, and turning that into personalization, automation, and insight that drive real results," said Jordan Gilman, CTO & Co-Founder of Peoplevine. "Peoplevine has a proven track record of driving growth through innovation in the hospitality private club market," said Brian Henley, Managing Partner at Recurring Capital Partners. "Peoplevine is exactly the kind of high-growth, capital-efficient, company we're excited to support, led by a proven management team. We look forward to fueling their continued success and innovation." About Peoplevine Peoplevine is a leading modern technology platform for member experiences, purpose-built for private clubs and luxury hospitality operators, including hotels, resorts, stadiums, and restaurants. Its integrated Member Experience & CRM platform helps operators acquire, check in, engage, retain, and grow their membership through a single system of record - increasingly powered by AI-driven member intelligence. Peoplevine integrates with leading hospitality and payments platforms, including Toast, Micros Simphony, Lightspeed, SevenRooms, OpenTable, Mews, Oracle Opera Cloud, Agilysis, Tripleseat, and others, and serves clients in 20 countries around the world. For more information, visit www.Peoplevine.com. About Recurring Capital Partners. Recurring Capital Partners provides growth capital to SaaS technology companies. Combining deep operating experience with startup finance expertise, the firm partners with founders and management teams to accelerate growth, manage business and personal risk, and help capital-efficient software businesses scale. Media contact. [email protected]
Lightspeed introduces "On Deck" to help golf courses recapture canceled tee-time demand. September 14, 2026 New waitlist technology notifies golfers the moment their preferred tee time opens up, helping courses maximize bookings without manual work. MONTREAL, SEPTEMBER - Lightspeed Commerce Inc. (NYSE | TSX: LSPD) ("Lightspeed" or the "Company"), the unified omnichannel platform powering ambitious retail, golf and hospitality businesses in over 100 countries, today announced On Deck, a new Lightspeed Golf capability that helps courses recapture demand when a tee time becomes available. Through the Lightspeed Golf booking experience, golfers can set up an On Deck request for a preferred tee time or time window. When a matching opening is found due to a cancellation or rescheduling by the original booker, they receive an automated email with an opportunity to book it. Golfers want to play at their preferred time, but when that time is already booked, they are often left checking back manually or settling for a less convenient slot. On Deck gives them an easier way to express interest in the tee times they want, while helping courses connect newly available inventory with golfers who are ready to play. For golf courses, a filled tee time can create revenue opportunities beyond the booking itself, including cart rentals, pro shop purchases and food and beverage sales. By connecting newly available tee times with interested golfers, On Deck can help courses improve occupancy, recover revenue from cancellations and reduce the manual follow-up associated with managing demand. On Deck works with the Lightspeed Golf booking experience and tee sheet, helping courses manage demand without adding another system or process. The capability is designed to reduce empty slots while minimizing additional work for course staff and golfers. On Deck rolls out alongside Tee Time Reminders, which sends golfers an automated email 48 hours before a booking to confirm or edit their reservation. Lightspeed plans to continue expanding On Deck to help courses deliver better golfer experiences and capture more booking opportunities. About Lightspeed. Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations. With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific. Forward-Looking Statements This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's product offerings. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise. For further information: Lightspeed Media Relations: [email protected]