Field Service Technician
About the job
- A high school diploma or equivalent is required.
- Two years of customer interface or comparable experience is required.
- Must be dedicated to providing outstanding customer service.
- Must be able to work extended hours, including some evenings and weekends, and travel.
- Ability to safely lift, push, or pull up to 100 pounds with or without accommodations.
- Must transport deliveries according to the manifest safely and responsibly, in accordance with company procedures and applicable Department of Transportation regulations.
- Deliver and set up company products at customer or patient locations according to the arranged schedule.
- Instruct and demonstrate the proper and safe use of products to patients, caregivers, and nurses.
- Load and unload products in an orderly and secure manner according to established policies and procedures.
- Complete vehicle safety checks according to established procedures.
- Drive safely and defensively while obeying all traffic laws.
- Provide a safe environment for patients at all times.
- Check electrical outlets for power when delivering electrically powered home medical equipment and observe the surrounding environment for concerns according to established procedures.
- Complete required paperwork upon delivery, pickup, or service and follow Health Insurance Portability and Accountability Act guidelines.
- Rotate on-call availability with Field Service Technicians, including nights and weekends.
- Travel for service needs, including assignments of up to two weeks at a time when needed.
- Clean, disinfect, repair, and quality-check products according to established procedures.
- Complete all required training.
- Perform other assigned duties as requested.
- Maintain care and maintenance of vehicles.
- Track inventory at all times.
- Previous driving or delivery experience.
- Previous durable medical equipment experience.
- Computer skills, including Microsoft Outlook email, Microsoft Excel, and smartphones such as iPhone or Android.
- Ability to work independently and in a team environment.
- Good verbal and written communication skills and organizational skills.
About the company
Joerns Healthcare designs and manufactures hospital furniture and equipment, including beds, cabinets, and chairs, focused on serving healthcare facilities. Its products are built for clinical use with durable construction and features that aid patient safety, comfort, and staff workflow. The company differentiates itself through its long furniture-making heritage, its strategic pivot to healthcare, and its history of mergers and partnerships that add rental and service options, now within the LINET Group’s global network. Its goal is to provide reliable, end-to-end healthcare furniture and related services across the continuum of care worldwide.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Charlotte, North Carolina
Founded
1889
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Simplify's Take
What believers are saying
- Doug Ferguson became CEO in June 2025 after steering North American realignment.
- Joerns sold the Netherlands unit to Avance Care on August 20, 2026.
- That exit concentrates capital on North America, where management sees greatest opportunity.
What critics are saying
- Selling the U.K. and Netherlands units shrinks geographic diversification to North America.
- Joerns relies on aging post-acute bed and lift categories facing heavy price pressure.
- Any failed North American pivot after 2026 leaves Joerns too narrow to recover.
What makes Joerns Healthcare unique
- Joerns retains proprietary designs, IP, and manufacturing after 2026 Netherlands divestiture.
- EasyCare, UltraCare, Hoyer, Dolphin, and P.R.O. Matt anchor its post-acute portfolio.
- Its 1889 heritage and vertically integrated model still signal durable provider trust.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- 401(k) Company Match
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays