Assistant Housekeeping Manager

Overview

Sunday River Resort is seeking an experienced and dynamic Assistant Housekeeping Manager to join our team. The Assistant Housekeeping Manager will oversee all aspects of housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities

• Leadership and Team Management

• Lead, mentor, and supervise the housekeeping team, including hiring, training, scheduling, and performance management.
• Foster a positive and collaborative work environment to ensure teamwork and excellence in service delivery.

• Cleaning Operations

• Develop and implement cleaning procedures and standards for guest rooms, public areas, and facilities.
• Conduct regular inspections to ensure adherence to cleanliness standards and address any deficiencies promptly.

• Inventory and Budget Management

• Manage inventory of cleaning supplies, linens, and amenities, and oversee procurement as needed.
• Develop and manage the department budget, implementing cost-saving measures while maintaining quality standards.

• Guest Satisfaction

• Ensure guest rooms and public areas are maintained to the highest standards of cleanliness and presentation.
• Address guest feedback and complaints promptly and effectively, striving to enhance guest satisfaction and loyalty.

• Safety and Compliance

• Ensure compliance with health and safety regulations and industry standards.
• Implement procedures to minimize accidents and ensure the safety of guests and staff.

• Collaboration

• Work closely with other departments, such as the front desk, maintenance, and food and beverage, to coordinate services and ensure a seamless guest experience.

• Training and Development

• Provide and participate in ongoing training and development opportunities for housekeeping staff to improve skills and enhance performance.

• Enviornmental Sustainability

• Implement eco-friendly practices and initiatives to reduce the hotel's environmental footprint.

Qualifications

• Previous experience in a housekeeping management role, preferably in a hotel or resort setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven ability to maintain high standards of cleanliness and guest satisfaction.
• Knowledge of health and safety regulations and best practices.
• Strong organizational and problem-solving skills.
• Flexibility to adapt to changing business needs and priorities.
• Bachelor's degree in Hospitality Management or related field preferred.

Compensation & Benefits

• Wage ranges from $18 to $24 per hour, depending on experience, with opportunities for professional growth and advancement.

• Team Member Perks include:

• Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
• Resort discounts on lessons, equipment rentals, dining, retail, lodging, and spa
• Eligibility for affordable team member housing
• Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.