SkinSpirit

Medical aesthetics provider offering Botox, fillers

Assistant Clinic Manager

Personal Care & StylingUpdated on Nov 13

Full-timeOakland, CA, USA$27 - $42 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
A bachelor's degree is strongly desired.
At least 2 years of relevant experience in the medical or spa industry, luxury retail, hospitality, or a similar industry is required.
Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance is required.
Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays, is required.
Strong organizational skills and the ability to handle multiple tasks, maintain focus, and adapt to unexpected situations are required.
Excellent written and verbal communication and active listening skills, including the ability to communicate at all levels of the organization, are required.
Computer and phone proficiency, working knowledge of Microsoft Word, Excel, and Outlook, and ability to learn new software and technology quickly are required.
Ability to sit for prolonged periods and work at a computer is required.
Ability to occasionally stand, walk, use hands to touch, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk, and hear is required.
Ability to occasionally lift or move up to 20 pounds, and occasionally up to 30 pounds, is required.

Responsibilities

Assist the Clinic Manager in managing clinic operations, including sales, customer service, employee management, and administrative responsibilities, in accordance with company standards, policies, and procedures.
Assist the Clinic Manager in meeting and exceeding monthly revenue goals set by Regional and Executive leadership.
Monitor clinic goals, including revenue, margins, practitioner sales, discounts, budgets, and new and returning clients.
Recruit, retain, and develop a high-performing and diverse team.
Support staff growth through one-on-one check-ins and training.
Provide on-floor clinic leadership and develop employee techniques to build client loyalty and brand awareness through superior customer service and improved performance.
Oversee, track, and address client feedback; report feedback to management and share it with affected employees.
Work professionally and harmoniously with coworkers and management, maintaining discretion and confidentiality regarding clients, employees, and the company.
Take initiative to improve systems, policies, and procedures to increase efficiency and service quality.
Assist the leadership team with additional tasks or duties as requested.

Desired Qualifications

At least 4 years of experience in the medical or spa industry, luxury retail, hospitality, or a similar industry is preferred.

Celebrating 20+ years of excellence, SkinSpirit is a top destination for aesthetic skincare and body - with over 55 locations nationwide. Our highly trained experts are the best in the industry - renowned for personalized service delivering safe, effective, medically proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people- first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating - bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience!

Position Overview

The Assistant Clinic Manger is responsible for supporting the clinic manager in positioning the business for consistent growth by ensuring daily operation are smooth and effective and empowering employees while making certain the clinic is delivering the highest level of service to clients

Why You'll Thrive at SkinSpirit

Obsession with client experience: We connect with our clients on a personal level to provide the best service to meet their needs. We listen to feedback and proactively address any concerns that may arise to foster loyalty and achieve our goals
Drive for excellence and continuous improvement: We are committed to exceeding expectations, both internally and externally
Entrepreneurial spirit: SkinSpirit does nto have a one-size-fits-all approach. We encourage our employees to thing outside of the box and find new avenue for the growth and success of their clinic. We embrace ambiguity, learn from mistakes and fail forward
Commitment to putting the team first: We recognize that it takes a village and are deeply committed to the growth and development of the people around us. We recognize when others succeed, we do too

Assist the Clinic Manager in managing all aspects of clinic operations, including sales, customer service, employee management and administrative responsibilities so that they are in accordance with our standards, polices and procedures
Assist the Clinic Manager to meet and exceed monthly revenue goals set by the Regional and Executive leadership team
Monitor clinic goals including but not limited to revenue, margins, practitioner sales, discounts, budgets, and new/return clients
Recruit, retain and develop a high-performing and diverse team
Support staff growth through 1:1 touch bases and training
Demonstrate clinic leadership by actively being on the floor and developing employee techniques so they can build client loyalty and brand awareness through superior customer service, resulting in enhanced performance
Oversee, track and address all client feedback; report to management and share with impacted employees
Work harmoniously and professionally with co-workers and management; maintain discretion and confidentiality, including matters relating to clients, employees and the company
Take initiative to improve systems, policies, and procedures to increase efficiency and level of service
Assist the leadership team with additional tasks or duties as requested

Skills, Knowledge & Expertise

Bachelor's Degree strongly desired; HS Diploma/GED required
2+ years of relevant experience in the medical/spa industry, luxury retail, hospitality, or similar industry; 4+ years of experience preferred
Experience managing, leading, coaching, and developing diverse teams and specialized talent to achieve high performance
A positive attitude and desire to model a growth mindset for employees
Ability to work a flexible schedule to accomplish all major responsibilities. This includes early mornings, evenings, weekends, and holidays
Strong organizational skills with the ability to handle multiple tasks simultaneously, maintain focus and adapt to unexpected situations
Excellent written and verbal communication, and active listening skills; ability to communicate at all levels of the organization
Fluent computer and phone skills; working knowledge of Microsoft Office (Word, Excel, Outlook) and the ability to learn new software and technology quickly

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Occasionally stand, walk, use hands to touch, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, talk and hear
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

About the Company

SkinSpirit

Medical aesthetics provider offering Botox, fillers

SkinSpirit is a nationwide medical aesthetics provider that offers non-surgical cosmetic treatments, primarily Botox and dermal fillers, along with skincare and body care services. It runs over 40 clinics across the United States and earns revenue from direct service fees and product sales for brands like Botox and Juvederm. Treatments are performed by experienced providers, delivering targeted injections and aesthetic procedures to reduce wrinkles and enhance facial contours without surgery. The company differentiates itself through a large nationwide footprint, a focus on high patient satisfaction, and ongoing education via proprietary training programs that keep staff current on new techniques and technologies. Its goal is to provide high-quality, non-surgical aesthetic improvements across a wide network of clinics while maintaining rigorous standards of care and expanding its nationwide presence.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Palo Alto, CA
Founded: 2003

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