Sutherland

Global BPO providing customer lifecycle management

French Customer Service Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeCairo, Cairo Governorate, EgyptNo salary listedIn-person

About the Job

Requirements

A baccalaureate or equivalent is required.
French communication skills at B2+ level are required.
Proficiency with customer relationship management tools, email, and spreadsheets is required.
Problem-solving ability and attention to detail are required.
Applicants must be Egyptian nationals.
Clear, professional, and empathetic communication is required.
A customer-oriented approach and ownership of customer issues are required.
Ability to multitask and prioritize in a fast-paced environment is required.

Responsibilities

Handle customer requests and resolve their issues by providing prompt, professional assistance.
Take ownership of customer issues and escalate complex cases to a higher level when necessary.
Accurately record interactions and protect the confidentiality of customer information.

Description du poste

**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle

Qualifications

Exigences :

Baccalauréat ou équivalent
Compétences en communication en français de niveau B2+ (minimum)
Maîtrise des outils CRM, de la messagerie électronique et des tableurs
Solides capacités de résolution de problèmes et souci du détail
Poste ouvert exclusivement aux candidats égyptiens

Compétences clés :

Communication claire, professionnelle et empathique
Esprit orienté client et prise en charge des problèmes
Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique

Informations supplémentaires

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

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