Customer Service Representative

*Please Note:

• English language proficiency is required for this role.
• This is a full-time, work from office role.
• This requires a U.S. schedule - India Night shift 

MEGA JOB FAIR WALK IN AT VASHI OFFICE

Walk In Interviews:

Monday to Friday

4:00 PM to 8:00PM IST

Address:

Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai – 400703

Contact: Saraswati [email protected] 

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

Meet: HR - Saraswati

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. 

Work Location: This is a Work from Office position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A,

Vashi, Navi Mumbai – 400705

Compensation: INR : ₹2,00,000.00 -₹3,60,000.00 per year

Shift: Night / Days Off: Saturday and Sunday

Build Your Future! Come join our thriving team as a Semi-Voice Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

• Transport Facility
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, paid time off and paid holidays!
• Transportation provided
• Working 5 days/week

Key Responsibilities:

• Handle calls to assist customers or clients with inquiries, resolve issues, and provide relevant information.
• Manage customer communication via email, chat, or other written channels to address queries and concerns effectively.
• Ensure all interactions with clients are handled professionally, ensuring excellent customer satisfaction.
• Process requests, updates, and documentation in the system related to the client’s needs.
• Resolve issues and provide solutions in a timely manner, collaborating with internal teams if needed.
• Maintain detailed records of customer interactions and transactions.
• Ensure compliance with company policies, guidelines, and customer confidentiality.
• Work efficiently to meet team and individual performance targets, including response times and resolution metrics.
• Escalate issues to appropriate teams when required to ensure customer satisfaction.

Requirements:

• Excellent verbal and written communication skills, with professional phone etiquette.
• Ability to handle both voice and non-voice customer interactions effectively.
• Strong problem-solving skills and the ability to address client concerns with minimal supervision.
• Ability to multi-task, manage time effectively, and work under pressure in a fast-paced environment.
• High attention to detail with the ability to process information accurately.
• Proficiency in using computers and common office applications (e.g., MS Office, CRM tools).
• Strong customer service orientation with a focus on delivering high-quality solutions.

Preferred Skills:

• Bachelor’s Degree or equivalent
• Undergraduates with 6 months of experience
• Ability to read write and speak English fluently, clearly and with a neutral accent.
• Good analytical skills, cognitive skills.
• Good computer typing at the same time talking over the phone
• Ability to work in a dynamic environment, adapting to changes in processes or technology.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.