A combination of experience and education may be considered.
Secondary school graduation.
A certificate or diploma in Office Administration.
A minimum of 2 years of related property management experience.
Strong organizational and time management skills.
Demonstrated conflict resolution skills.
Knowledge of the Residential Tenancy Act.
Ability to operate as part of an interdisciplinary team.
Proficiency in Microsoft Office programs, including Word, Outlook, and Excel.
Completion of a Criminal Record Check before employment commences, including a Vulnerable Sector Criminal Record Check run by the Ministry of Justice.
A valid driver's license and access to a reliable vehicle with a minimum of $2 million liability business-class insurance.
A current basic First Aid Certificate.
Responsibilities
Support the Associate Director of Housing in the effective operation and prudent management of residential properties with a resident-focused approach.
Arrange viewings with potential residents and follow up with prospective renters.
Complete the move-in process with new residents.
Take early preventative action when a resident is struggling or failing to meet tenancy responsibilities.
Collaborate with other departments to support housing security and stabilization efforts and minimize evictions.
Complete the move-out process, update required databases, and collaborate with maintenance and supportive housing staff to expedite suite turnover.
Respond in a timely manner to resident communications, including complaints and inquiries.
Maintain resident unit files in Yardi and in hard copy, including all tenancy-related records.
Prepare and deliver resident correspondence, including warning letters and notices to end tenancy.
Work with residents to create and track payment plans and ensure chargeback procedures are followed.
Communicate effectively with residents and external stakeholders and provide responses where required, acting as a direct liaison as needed.
Work with the Finance Department to ensure timely rent collection and tracking of accounts receivable.
Prepare evidence and documentation for Residential Tenancy Branch hearings, participate in hearings, and represent the Society in proceedings.
Undertake move-ins, move-outs, and unit showings.
Process rent and subsidy changes in accordance with BC Housing guidelines.
Implement rent increases in accordance with Residential Tenancy Branch requirements.
Ensure tenancy agreements are up to date and adequately protect Pacifica Housing.
Provide monthly reports to the Manager of Resident Services on internal housing statistics.
Follow up on property inspection and maintenance visit reports that indicate resident action is needed to comply with tenancy agreements.
Cross-train with coordinator positions in other departments.
Perform other related duties as required, including providing vacation and other coverage to Pacifica coordinators.
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.
Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.
Key Responsibilities:
The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.
1. Contributes to ensuring a high occupancy rate by:
Arranging viewings with potential residents and following up with prospective renters
Completing the move-in process with new residents
Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place
2. Tenancy Management and Resident Communication:
Timely response to resident communication including complaints and inquiries
Records and maintains resident unit files in Yardi (property management software), and hardcopy including all tenancy related records
Prepares and delivers resident correspondence including but not limited to warning letters and notices to end tenancy
Works with residents to create and track payment plans as required and that chargeback procedures are followed
Ensures appropriate and effective communication takes place with residents, provide responses where required, including as a direct liaison with residents and external stakeholders as required
Works with the Finance Department to ensure timely collection of rent and tracking of accounts receivable
Prepares evidence and documentation to be submitted for and participates in hearings at the Residential Tenancy Branch (RTB) and represents the Society in RTB proceedings
3. Performs a variety of administrative functions including:
Undertaking move-ins/move-outs and unit showings
Processing rent/subsidy changes as per BC Housing guidelines
Implementing rent increases in accordance to RTB requirements
Ensuring tenancy agreements are up to date and adequately protect Pacifica Housing
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Follow up on reports from property inspections and maintenance visits that indicate any action needs to be taken by the resident in order to comply with their tenancy agreement
Cross-training with coordinator positions in other departments
Perform other related duties as required including providing vacation and other coverage to Pacifica Coordinators as required
Requirements
Please note that a combination of experience and education may be considered.
Education:
Secondary school graduation
Certificate or diploma in Office Administration
Experience:
A minimum of 2 years related property management experience.
Knowledge, Skills and Abilities:
Strong organizational and time management skills
Demonstrated conflict resolution skills
Knowledge of the Residential Tenancy Act
Ability to operate as part of an interdisciplinary team
Proficient in MS Office programs including Word, Outlook and Excel
Knowledge of Yardi Property Management software an asset
Additional Criteria for Role:
Completion of a Criminal Record Check is required before employment commences
Must have valid driver’s license and access to a reliable vehicle with a minimum of $2 million liability ‘business class’ insurance
Current basic First Aid Certificate
As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.
Please note: While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.
Benefits
A mission driven and meaningful working environment.
Competitive salary from a Certified Living Wage Employer.
Minimum six (6) percent vacation accrual rate for all permanent staff
Excellent benefits package for full-time employees (includes extended health and dental, life insurance, and more).
Competitive BCGEU Pension Plan.
Employee assistance program.
Wellness time.
Career development and internal advancement opportunities.
Organization and individual training opportunities.
Dog friendly offices.
Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.
Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.