Payments Senior Principal - Go-to-Market Strategy
About the job
- 10–15+ years in Product Marketing or adjacent commercialization roles, with significant enterprise B2B experience.
- Demonstrated experience influencing executive-level decisions without formal authority.
- Proven success operating as a senior individual contributor responsible for enterprise-scale initiatives.
- Experience leading complex cross-functional initiatives across Product, Sales, Marketing, and Operations.
- Exceptional storytelling and executive communication, with comfort leading cross-functional forums and influencing leaders.
- Demonstrated success launching multi-product or portfolio offerings with measurable pipeline and revenue outcomes.
- Mastery of positioning, segmentation, pricing and packaging, and sales enablement for complex technical products.
- Advanced proficiency with go-to-market tooling such as Seismic, Asana or Jira, Salesforce, and Power BI or equivalent analytics.
- Strong commercial acumen with the ability to connect market opportunities to revenue outcomes.
- Serve as the go-to-market strategy lead for the Payments portfolio and translate business objectives into actionable go-to-market priorities.
- Identify growth opportunities, whitespace markets, customer needs, and competitive threats.
- Influence product roadmaps, commercialization strategy, and market investment decisions.
- Drive alignment between portfolio strategy, annual planning, launch priorities, and revenue objectives.
- Serve as the primary go-to-market advisor to Payments leadership.
- Represent Go-to-Market Strategy in executive reviews, portfolio planning sessions, customer engagements, analyst discussions, and strategic initiatives.
- Facilitate alignment across Product, Sales, Marketing, Revenue Operations, and executive leadership.
- Challenge assumptions, identify strategic risks, and recommend actions to improve commercial outcomes.
- Develop and own the go-to-market plan for FIS Payment Solutions, aligning product launch priorities to revenue goals and sales targets.
- Map each major product or feature launch to sales and revenue targets and outline launch priorities and activity tiering.
- Own the portfolio narrative across Payment Networks, Global Money Movement, and Embedded Solutions.
- Craft segment-level value propositions tied to business outcomes such as time-to-money, payment acceptance, routing optimization, cross-border efficiency, and embedded monetization.
- Oversee product launch execution for Payment Solutions releases.
- Coordinate product, marketing, sales, and operations teams to deliver launches.
- Establish launch timelines and workstreams, ensure readiness of sales enablement kits, frequently asked questions, battlecards, and press releases, lead cross-functional go/no-go meetings, and track launch key performance indicators.
- Implement a repeatable launch framework so launches are on time, well orchestrated, and achieve target pipeline impact.
- Champion modern go-to-market approaches, artificial intelligence-enabled workflows, and scalable content strategies.
- Leverage artificial intelligence tools and insights to accelerate market analysis, narrative development, competitive intelligence, and sales enablement.
- Partner with Go-to-Market Readiness, Sales Enablement, and Marketing teams to improve the speed, quality, and consistency of market-facing execution.
- Continuously evolve operating models and processes to increase organizational effectiveness.
- Deliver sales toolkits including pitch decks, one-pagers, and demos for Payment Solutions.
- Work with the Go-to-Market team to ensure training sessions and playbook rollouts happen on time.
- Embed Payment Solutions messaging into broader FIS sales plays.
- Refine buyer personas and segment pain points and use this knowledge to advise product roadmaps and marketing tactics.
- Serve as the voice of the market for Payment Solutions.
- Collaborate with the product marketing competitive intelligence team to monitor industry trends, conduct competitive analysis, and gather customer insights to inform strategy.
About the company
Fidelity National Information Services provides technology solutions for financial institutions and businesses worldwide, spanning core banking, digital banking, payments, trading, risk management, and securities processing. Its products are integrated software platforms that banks and other firms embed to process transactions, manage risk, and handle back‑office operations, with revenue from software licenses, maintenance, and transaction-based fees. It differentiates itself by offering an end‑to‑end, globally deployed suite across banking, payments, and capital markets, plus implementation and support services. Its goal is to help clients navigate digital transformation and operate more efficiently through reliable, scalable technology platforms.
Company Size
1-10
Company Stage
IPO
Headquarters
Jacksonville, Florida
Founded
1968
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 29% to $3.4 billion; adjusted EPS reached $1.48.
- September 2026 wins included Kredittbanken, Open Bank, and millions of added core accounts.
- FIS launched AI-enabled transaction clarity, retirement, and embedded banking products in September 2026.
What critics are saying
- Capital Markets revenue lagged in Q2 2026, forcing lower full-year adjusted revenue guidance.
- Debt stood at $21.2 billion on June 30, 2026, limiting acquisitions until deleveraging.
- Legacy rivals and cloud natives can unbundle FIS; persistent core losses would hollow out the franchise.
What makes Fidelity National Information Services unique
- FIS spans banking, payments, and capital markets, letting clients consolidate vendors.
- September 2026 embedded banking, retirement, and debit upgrades deepen its cross-lifecycle platform.
- Gartner recognized FIS in North America retail core banking leadership on September 22, 2026.
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Benefits
Hybrid Work Options
Company News
FIS has launched FIS Agentic Insights Suite, an agentic AI tool that helps chief financial officers manage collections, liquidity, risk, and cash flow from a single view. The Jacksonville, Florida company announced the product on October 12, 2026. A new cash flow forecasting module uses machine learning and simulations to project cash across configurable time horizons. It tests how delayed inflows or faster outflows would affect liquidity. The suite combines a company's own data from ERP, treasury, and CRM systems with external credit bureau and public data. It scores accounts in real time and recommends next steps. FIS says the suite deploys in weeks and connects to its receivables and treasury products. Future releases will add payment anomaly detection and dispute forecasting. A Deloitte survey found 46% of global finance leaders see working capital optimisation as a top area for agentic AI, while 14% had fully integrated AI agents.
FIS Launches Agentic AI Suite for the Office of the CFO. FIS has launched an agentic AI suite for the office of the CFO, deploying autonomous AI agents across collections, liquidity, risk and cash flow management. What happened. FIS has launched an agentic AI suite built for the office of the CFO, aimed at helping finance leaders manage collections, liquidity, risk and cash flow. The banking technology vendor's new offering applies autonomous AI agents to core treasury and finance workflows rather than the customer-facing functions that have dominated most agentic AI launches to date. The suite is positioned to sit across multiple finance operations simultaneously, suggesting FIS is targeting the connective tissue between previously siloed functions - cash positioning, risk monitoring and collections - rather than offering a single point solution. Why it matters. This launch signals a maturing of agentic AI beyond chatbots and front-line service automation into back-office financial decision-making, a domain where errors carry direct balance-sheet consequences. For banks and corporates, it points to AI agents increasingly taking on monitoring and judgement tasks - flagging liquidity risk, chasing collections, modelling cash flow scenarios - that previously required teams of analysts working across disconnected systems. For technology and transformation leaders, the move illustrates how enterprise software vendors are repackaging AI capability around specific executive functions (the CFO, rather than "finance" broadly), which may accelerate adoption by giving agentic AI a clear organisational owner and budget line. The renascence take. Agentic AI aimed at the CFO's desk is a useful test of whether autonomous systems can be trusted with judgement, not just execution - and that trust will be won or lost on explainability, not accuracy alone. Most coverage of agentic AI fixates on what the agents can do; the harder question is what CFOs will actually let them decide unsupervised. Liquidity and risk calls carry reputational and regulatory weight that a missed customer query does not, so the real design challenge here is behavioral: building enough transparency into each agent's reasoning that finance leaders feel ownership of the outcome, not just oversight of the output. Vendors who treat this as a trust-and-adoption problem, not a pure automation one, will win the office of the CFO faster than those who simply ship more capable agents. This briefing was written by its Newsdesk, synthesising reporting from the outlets below. Follow the links for the original coverage. Questions Renascence get on this topic. It applies autonomous AI agents to core CFO-office functions - collections, liquidity management, risk monitoring and cash flow forecasting - rather than customer-facing tasks. More in Banking Stay ahead of CX Get the signal, not the noise. The stories shaping customer experience - plus the Journal and Experience Loom - in your inbox.
FIS Ranks First in 2026 IDC FinTech Rankings Top 100. Key Facts FIS(R)(NYSE: FIS) ranked No. 1 in the 2026 IDC FinTech Rankings Top 100, the Fortune 500-style benchmark of the world's largest technology providers to the global financial services industry, now in its 24th year. The ranking evaluates the top 100 global providers of financial technology Read more Go to the Source - FIS Ranks First in 2026 IDC FinTech Rankings Top 100 Sponsored links. Topical articles. You may also be interested in. Published 24 September 2026 Published 28 September 2026 7 October 2026 Disclaimer: This was news article was published by another website and was republished on the CTRM Center due to its informative merit and relative nature. If you have any issue with this post please contact CTRM Center
NovelVox achieves Five9 Select ISV Partner status to accelerate CX transformation in banking, credit unions, and healthcare. Oct 07, 2026, 09:00 ET Industry-ready integrations with Jack Henry, Fiserv, FIS, Corelation KeyStone, Oracle Health, and other core platforms help Five9 customers connect agent and AI-powered customer experiences with critical systems of record ROSWELL, Ga., Oct. 7, 2026 /PRNewswire/ - NovelVox, the execution layer for AI and unified agent experiences in regulated industries, today announced that it has achieved Select ISV Partner status with Five9 (NASDAQ: FIVN), provider of the Intelligent CX Platform. The elevated designation builds on NovelVox's existing Accreditation as a Five9 ISV partner and establishes a formal reseller relationship between the two companies, enabling a direct offer of NovelVox's Agent Accelerator solutions for banking, credit unions, and healthcare verticals, along with its Contact Center Integration Platform (CCIP), to joint customers. The milestone gives Five9 customers a streamlined, validated path to connect the Five9 Intelligent CX Platform with the core systems and workflows that power their industry operations. For Five9 customers, NovelVox brings ready integrations with platforms, including Jack Henry, Fiserv, FIS, Corelation KeyStone, and Oracle Health. These integrations make it easier to connect the contact center with systems of record and accelerate the deployment of industry-specific customer service, sales, and self-service workflows. For agents, NovelVox Agent Accelerator connects the Five9 experience directly into core systems of record, bringing customer, member, patient, and interaction context into a single view. Instead of switching between multiple applications to find information or complete routine actions, agents can execute workflows directly from a single view, improving productivity and creating more seamless customer interactions. NovelVox CCIP extends that same connectivity beyond the agent desktop into IVR, AI, and self-service experiences. Rather than simply answering questions, organizations can enable governed actions such as retrieving information, validating customer details, supporting transactions, and completing service workflows. The result is greater continuity across the customer journey. When an interaction moves from self-service to a live agent, the captured context moves with it, so customers don't repeat themselves and agents start with a clearer picture of what's already happened. "The next phase of customer experience is not simply about adding AI to the contact center - it is about connecting both AI and human interactions with the systems where customer work actually gets done," said Amit Gandhi, CEO of NovelVox. "Together, Five9 and NovelVox can help banking, credit union, and healthcare organizations bring that execution layer into their customer journeys. With industry-ready integrations and unified workflows, organizations can move faster while delivering more connected experiences across both agents and self-service." "Five9 gives banking, credit union, and healthcare organizations an AI-powered platform built for the contact center, and NovelVox brings the industry-ready integrations that connect it to the core systems where customer work actually happens," said Meg Higgins, SVP of Business Development at Five9. "That combination is especially powerful for regulated industries, where NovelVox's integrations with core banking and healthcare systems help agents resolve requests faster, reduce compliance risk, and give customers a more connected experience across both live and self-service channels." About NovelVox NovelVox is the execution layer for AI and unified agent experiences, helping enterprises connect customer interactions with the systems, workflows, and actions required to complete them. With more than 17 years of experience, 250+ customers, and 1,000+ installations, NovelVox supports organizations across healthcare, financial services, insurance, automotive, and other workflow-intensive industries through solutions designed to improve agent productivity, enable governed AI execution, and deliver connected customer experiences. SOURCE NovelVox
FIS sees smarter payments powering AI agents. FIS is developing 'transaction intelligence' to allow AI agents to navigate payments and financing options for consumers. Curated by Financing Your Way from original reporting by PYMNTS. Summary is AI-assisted and editorially reviewed - see its editorial standards. Artificial intelligence is moving beyond simple chatbots and into the world of autonomous transactions. FIS is focusing on 'transaction intelligence' to enable AI agents to handle payments on behalf of consumers. For retailers, this represents a shift from a customer manually clicking 'buy' to an automated system navigating the checkout flow based on pre-set preferences. This technology aims to reduce friction by predicting how a customer wants to pay, whether that is via credit, debit, or a Buy Now, Pay Later (BNPL) plan. The goal is to create a 'smarter' payment flow that recognizes the context of a purchase. For example, an AI agent could analyze a user's financial health in real-time to suggest the most cost-effective financing option at the point of sale. This could lead to higher conversion rates for high-ticket items, as the AI handles the complexity of applying for credit or selecting the right installment plan. Operators should prepare for a future where their checkout systems must communicate not just with human shoppers, but with digital assistants authorized to spend money. Who else is covering this