Minimum of 5+ years in a network or telecommunications repair or escalation role, or 3–5 years in a Tier 2 or Tier 3 managed services environment.
Ability to provide the highest level of technical support to internal and external customers.
Proven ability to troubleshoot complex network and service issues.
Ability to work independently while collaborating across teams.
Experience with enterprise network, voice, and software-defined wide area networking solutions.
Responsibilities
Manage complex repair tickets for broadband and DS1+ services.
Provide client-facing technical support across multiple wireline and wireless network and voice technologies.
Own partner carrier circuits, including escalation management and resolution coordination.
Analyze, diagnose, and remediate complex customer issues end-to-end through final resolution.
Perform problem analysis, troubleshooting, and root cause investigation with partner carriers.
Support fixed wireless services using Digi, Cradlepoint, and Sierra routers.
Support voice technologies including POTS and POTS in a Box.
Manage high-priority incidents independently in a fast-paced environment.
Desired Qualifications
A Bachelor of Science and/or Master of Science in Computer Science or a related field.
Networking certifications such as Cisco Certified Network Associate, Cisco Certified Network Professional, or equivalent vendor certifications.
At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
South Star Software Pvt Ltd is seeking highly skilled Telecommunication Broadband Technicians to join it's managed services team supporting Advanced Services Repair (ASR). This role is responsible for managing complex repair tickets, providing client-facing technical support, and owning escalations through resolution across multiple network and voice technologies both wireline and wireless. The ideal candidate demonstrates strong troubleshooting expertise, excellent communication skills, and the ability to independently manage high-priority incidents in a fast-paced environment.
Required Technical Proficiencies:
Problem analysis, troubleshooting and root cause investigation with partner carriers for broadband and DS1+ services
Ownership of partner carrier circuits, including escalation management and resolution coordination
Fixed wireless support (Digi/Cradlepoint/Sierra routers)
Voice Technologies including POTS and POTS in a Box (PIAB)
Analyze, diagnose, and remediate complex customer issues end-to-end through final resolution
Additional Qualifications:
Ability to provide the highest level of technical support to internal and external customers
Excellent written and verbal communication skills
Proven ability to troubleshoot complex network and service issues
Comfortable working independently while collaborating across teams
Experience with enterprise network, voice, and SD-WAN solutions
Base Requirements:
Qualified candidates must have a minimum of 5+ years in a network/telecom repair or escalation role, or 3–5 years in a Tier 2/3 Managed Services environment
B.S. and/or M.S. in CS or related field a plus
Networking certifications such as CCNA/CCNP or equivalent vendor certifications a plus
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