Digital Engineering Senior Manager - Epic/Patient Experience

City/State:

Elmsford, New York

Grant Funded:

No

Department:

IT - Digital Engineering

Work Shift:

Day

Work Days:

MON-FRI

Scheduled Hours:

8:30 PM-5 AM

Scheduled Daily Hours:

7.5 HOURS

Pay Range:

$156,000.00-$195,000.00

Montefiore Medical Center is nationally recognized for clinical excellence—breaking new ground in research, training the next generation of healthcare leaders, and delivering science-driven, patient-centered care. Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years, we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for medical centers in the region and worldwide. As we build on this momentum, we continue to advance the practice of medicine and set the standard for excellence. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

Building on Montefiore’s legacy of delivering lifesaving care to underserved communities, we are advancing technology-enabled care to create better experiences for patients, providers, and operations teams. As part of this system-wide priority, Montefiore is making significant investments in its Digital organization and seeking a Digital Engineering Senior Manager-Epic/Patient Experience to help drive this transformation.

The Digital Engineering Senior Manager-Epic/Patient Experience leads one or more Digital Engineering teams responsible for designing, building, testing, releasing, and transitioning digital healthcare solutions across Epic and non‑Epic platforms that deliver measurable value to patients, clinicians, caregivers, and operational users. Operating within an Agile product delivery model, this role is accountable for engineering execution, quality outcomes, team leadership, delivery predictability, and continuous improvement. This role ensures alignment with enterprise architecture standards, Digital Engineering capabilities, and operating model practices while driving delivery across the full product lifecycle—from technical feasibility and design through build, testing, release, and transition to support.  This role partners closely with Product, UX, Architecture, QA, Data, Infrastructure, Cybersecurity, and platform teams to ensure solutions are scalable, secure, compliant, and operationally ready. 

The ideal candidate has experience with Epic and broader digital health technologies and is passionate about delivering a unified, user and patient-centered digital experience. 

What You'll Do

Strategy 

• Execute Digital Engineering strategies aligned to product roadmaps, capability models, and Agile delivery principles. 

• Translate enterprise and Digital priorities into delivery plans, capacity forecasts, and execution commitments. 

• Align engineering efforts with patient and user value outcomes. 

• Contribute to roadmap planning, prioritization, and delivery sequencing. 

Engineering Delivery 

• Support Agile delivery across design, build, test, deployment, and transition-to-support phases. 

• Ensure solutions meet functional and non-functional requirements, including performance, security, usability, and accessibility. 

• Oversee development, integration, and testing activities across Epic and non-Epic platforms. 

• Ensure release readiness, operational stability, compliance, and knowledge transfer. 

• Support production validation, stabilization, and transition-to-support activities through documentation and runbooks. 

• Manage technical risks, dependencies, and feasibility considerations. 

Quality Engineering & Release Readiness 

• Partner with QA and Test Engineering teams to embed quality throughout the product lifecycle. 

• Ensure functional, regression, user acceptance, and non-functional testing activities are completed. 

• Advance adoption of test automation, quality frameworks, and engineering metrics. 

• Monitor defect trends, release stability, test coverage, and overall production readiness. 

Agile & DevOps Leadership 

• Support self-organizing teams through servant leadership and continuous improvement practices. 

• Monitor sprint commitments, delivery metrics, capacity planning, and resource allocation. 

• Collaborate with Product, UX, Architecture, Deployment, Managed Services, and Technology teams. 

• Collaborate and support Agile Center of Excellence 

• Align delivery to operating model phases 

• Promote DevOps and support operational readiness, runbooks, documentation, and transition-to-support activities 

• Drive continuous improvement in tools, processes, practices and capability maturity 

Leadership & Team Development 

• Coach, and develop engineering staff, consultants, and vendors with the Agile framework. 

• Build high-performing teams through individual development, mentoring, skills development, and career planning. 

• Foster a culture of accountability, innovation, collaboration, continuous learning, and patient focus. 

What we require

Education 

• Bachelor's degree in Information Systems, Computer Science, Engineering, Health Informatics, or a related field; or equivalent experience. 

Experience 

• 7-8 years of experience in digital engineering, software development, application delivery, healthcare technology, or related technical disciplines. 

• 4+ years of experience working in Epic Application modules, particularly Digital such as MyChart, Ambulatory, ClinDoc, Cadence, Care Companion, Provider Finder, Hello World, Chart with Art (digital scribe), etc. 

• Experience delivering patient-facing, clinician-facing, Epic, and digital healthcare solutions. 

• 2+ years of leadership experience managing Agile engineering teams. 

• Experience collaborating across architecture, QA, operations, infrastructure, cybersecurity, and product teams. 

• Experience working in regulated healthcare environments and supporting compliance requirements. 

Skills & Expertise 

• Agile delivery, Scrum, Kanban, servant leadership, and continuous improvement. 

• Digital product engineering, application delivery, integration, and release management. 

• Healthcare workflows, patient journeys, HIPAA, PHI, accessibility, and compliance awareness. 

• Application configuration and software development, with emphasis on Epic 

• Healthcare workflows and clinical systems , with emphasis on Epic 

• Quality engineering, test automation, CI/CD, DevOps concepts, and release readiness. 

• Data-driven decision making, risk management, and operational excellence. 

* Montefiore employees must be available to work on-site at our Yonkers and Bronx, NY locations as business needs require.

Why Join Montefiore? 

This is an opportunity to make a meaningful impact at one of the nation's leading health systems. You will help solve complex business and technology challenges across the full scale of Montefiore Einstein, including 10+ hospitals, hundreds of ambulatory locations, an academic institution, care management organizations, and more. 

We value creative problem-solvers who thrive on tackling healthcare's toughest challenges, understand the needs of patients and end users, and use technology to improve care and experiences. 

In addition to meaningful work, we offer a comprehensive benefits package that supports your professional growth and personal wellbeing, including: 

• 37 paid days off annually 

• Employer retirement plan contributions 

• Comprehensive medical, dental, and vision coverage 

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Montefiore Health System, Inc. is an equal employment opportunity employer. Montefiore Health System, Inc. will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.