Sanford Health

Nonprofit health system operating hospitals

Lead Patient Access Representative - Multiple Teams

Clinical Support & Patient AdministrationUpdated on Nov 11

Full-timeFargo, ND, USA$18.50 - $29In-person

About the Job

Requirements

Two years of experience with One Chart or a similar electronic medical record system are required.
Previous healthcare experience is required.
A high school diploma or equivalent is preferred.
An associate degree is preferred.
Five years of customer service experience is preferred.
The employee must be able to work independently, accept accountability for individual tasks, and demonstrate customer service skills.
The employee must demonstrate analytical decision-making, information gathering, presentation, project management, group facilitation, and training skills.

Responsibilities

Function as a resource for employees, internal departments, and outside customers.
Remain familiar with all areas of the department, fill in as needed, answer questions, and help resolve departmental issues.
Facilitate communication, training, and coverage for various departments.
Assist with new employee orientation and mentor employees.
Provide oversight of work tasks and adjust staffing to maintain appropriate coverage during absences or when float coverage is unavailable.
Assist with ongoing department education and training, and develop training curriculum and materials as needed.
Facilitate change and support adoption of new processes.
Assist with managing productivity and department reports.

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.

Work Shift:

8 Hours - Day Shifts (United States of America)



Scheduled Weekly Hours:

Compensation:

Salary Range: $18.50 - $29.00





Union Position:

Department Details

The lead helps to facilitate communication, training and coverage for various departments. They are a go-to person for the team to help provide resources and moderate direction. Must be flexible to work an 8 hour shift between the hours of 7a-545p M-F.

Summary

Must be able to function as a resource for employees, internal departments, and outside customers. Familiar with all areas of the department and can fill in, answer questions, and assist in resolving issues within the department.

Job Description

Must be able to work independently without much supervision and accept accountability for individual tasks. Excels in customer service skills. Assists with new employee orientation and serves as a mentor. May provide oversight of work tasks and adjust staffing to ensure appropriate coverage due to absences or lack of float coverage. Assists with on-going department education and training. May develop training curriculum and materials to ensure that departmental training needs are met. May facilitate change and ensure adoption of new processes. Demonstrates analytical decision-making, information gathering, presentation, project management, group facilitation and training skills. May assist in managing productivity and department reports.

Qualifications

High school diploma or equivalent preferred. Associate degree preferred.

Two years of One Chart or similar electronic medical records (EMR) experience required. Five years of customer service experience preferred. Previous healthcare experience required.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].

About the Company

Sanford Health

Nonprofit health system operating hospitals

Sanford Health is a large nonprofit health system that delivers hospital care, elder and post-acute services, and related health care through a network of hospitals, clinics, and senior care facilities across the Midwest. It operates by integrating multiple care settings into one system, supported by research and global health initiatives. Its model combines acute hospital care, long-term care, and post-acute services under a single organization, with a strong emphasis on philanthropy and mergers to expand reach and capabilities. The company differentiates itself through its breadth of services across the care continuum, extensive rural and regional presence, and a history of strategic mergers that create a full-spectrum care model rather than focusing on a single niche. Sanford Health’s goal is to provide comprehensive, accessible health care to communities, advance pediatric care and medical research, and extend health services through global clinics and partnerships.

Company size: 10,001+
Company stage: Grant
Total funding: $4.5M
Headquarters: Fargo, ND
Founded: 1894

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