EOP & 3rd Party Collections Specialist
NRG Energy
EOP & 3rd Party Collections Specialist
NRG Energy
Generates and sells power to homes and businesses
Welcome to the intersection of energy and home services. At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.
We offer a dynamic work environment and a unified and inclusive culture. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.
More information is available at www.directenergy.com. Connect with NRG and Direct Energy on Facebook, LinkedIn, and follow us on Twitter.
The EOP & 3rd Party Collections Specialist is responsible for collection strategy execution oversight, recovery performance analysis, audit support, compliance monitoring, and continuous improvement for Early-Out Program and third-party collection agency portfolios. This role focuses on ensuring vendor activities align to approved collection strategies, operational controls, recovery objectives, and regulatory requirements.
The Specialist works closely with the Vendor Relationship Specialist, Collections Vendor Manager, Active Collections team, Credit/Collections Operations, Legal, and external vendors to assess performance, identify recovery opportunities, support audit readiness, and recommend actions that improve portfolio outcomes.
Collections Strategy Execution & Portfolio Oversight
Vendor onboarding and offboarding
Invoice and expense coordination
Performance Monitoring, Reporting & Recovery Analysis
Audit, Compliance & Quality Oversight
Operational Controls & Governance Support
Continuous Improvement & Performance Optimization
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.
Generates and sells power to homes and businesses
NRG Energy generates and sells electricity to homes and businesses across North America, pairing a large retail business with its own fleet of power plants. Its retail brands, including Reliant, Direct Energy and Green Mountain Energy, sell fixed-rate and variable-rate power plans, while its Vivint unit installs and monitors smart home security systems. NRG's natural gas, coal and nuclear plants sell power into wholesale markets and supply much of the electricity its retail customers use, which cushions it against swings in wholesale prices. It earns money from monthly power bills, smart home subscriptions and wholesale power and capacity sales. NRG was founded in 1989 and is based in Houston, Texas.
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