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Sony Interactive Entertainment

PlayStation hardware, network services, and games

Senior Account Manager

Account ManagementConfirmed live in the last 24 hours
Full-timeSan Mateo, CA, USA

About the Job

Requirements

  • A bachelor's degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience is required.
  • At least 10 years of experience in Sales, Account Management, Publisher Relations, Studio Relations, Technical Account Management, or other relevant service-oriented roles managing revenue is required.
  • Strong verbal and written communication and interpersonal skills are required.
  • Analytical ability and data experience are required.

Responsibilities

  • Own day-to-day business for assigned partner studios, ensuring smooth operations and hand-off of operational needs through internal teams, and addressing overall partner health.
  • Develop and maintain comprehensive knowledge of each partner's business, portfolio, and long-term strategic vision.
  • Identify business opportunities across partners' portfolios and live services.
  • Provide guidance and serve as a potential first point of contact for partners on content pipeline and other operational or technical situations affecting business operations.
  • Communicate business, platform, and policy updates to partners.
  • Execute the Studio Relationship Development Program, promote the PlayStation opportunity across the developer landscape, and generate strategic alignment with studios.
  • Contribute to or create account and account-segment reports, and present data and insights to internal and external teams.
  • Execute external and internal business-planning sessions to meet partner needs, including joint business reviews, joint business plans, content lifecycle plans, performance reviews, post-mortems, and governance.
  • Collaborate within the Partner Commerce Team to establish and execute partner plans, understand market dynamics and changing consumer demands, and adjust priorities and account plans to meet future market needs.
  • Support SIE operating models and plans, and deliver against shared Partner/SIE annual key performance indicators.
  • Identify and deliver content suitable for platform activity and campaigns, including PlayStation Services and PlayStation Direct.
  • Build internal and external relationships and collaborate across functions as a member of the team.
  • Assist with facilitating partner participation in PlayStation public relations and media events and business-to-business requests.
  • Participate in yearly budgeting and quarterly forecasting for the account set, helping set internal expectations about the market, release slate, and overall business status.
  • Participate in and support joint business reviews, monthly and weekly team meetings, and business performance reviews.
  • Input, monitor, and track customer relationship management progress through Salesforce.
  • Support account and process documentation assigned by the Global Account Director.

Desired Qualifications

  • Experience in video gaming, media, entertainment, high-tech, or an associated industry is a plus.

About the Company

Sony Interactive Entertainment

PlayStation hardware, network services, and games

PlayStation is a division that develops and operates PlayStation hardware, software, and online services for a global audience. Its products include consoles, games from PlayStation Studios, and the PlayStation Network, which enables digital purchases, online multiplayer, and cloud saves. A PlayStation console plays games from discs or downloads, connects to PSN for online features, and uses digital stores to access a library of games from first- and third-party partners. The goal is to provide borderless, high-quality entertainment and grow the PlayStation ecosystem by tightly integrating devices, services, and exclusive content.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
San Mateo, CA
Founded
1994

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