Client Service Manager

Who We Are:

Sequoia is the strategic partner helping investor-backed companies of all sizes achieve their business goals through smarter people spend. For 24 years, we’ve guided the most innovative employers to navigate growth and get the most out of their global people investment. With our expert advisory team and integrated platform, we help clients drive business impact through their total comp and benefits, improving executive decision making, controlling costs, protecting the business, and elevating the employee experience. Visit Sequoia.com or follow us on LinkedIn to learn more.

Client Service Manager (50%)

· Own and nurture client relationships at both decision-maker and administrative levels across Sequoia’s key accounts.

· Guide strategic analysis of retirement plans to support client goals and compliance.

· Collaborate with MEP vendors and other third parties to ensure seamless service delivery.

· Lead 401(k) participant education meetings to promote financial wellness and engagement.

· Troubleshoot and resolve administrative issues, including payroll remittance challenges.

· Provide timely, thoughtful support for participant questions and account concerns.

Compliance Management (50%)

· Assist in the execution and validation of annual compliance testing (e.g., ADP/ACP, top-heavy coverage) to maintain plan integrity.

· Maintain and update plan documents to reflect regulatory changes and client amendments.

· Monitor plan operations for compliance with ERISA, IRS, and DOL regulations.

· Support audit preparation and respond promptly to compliance inquiries.

· Maintain accurate records in internal client databases and systems.

What You Bring:

· QKA certification required (or actively pursuing).

· 3+ years of experience in 401(k) plan administration, preferably within a MEP structure.

· Strong knowledge of plan document creation and maintenance.

· Proven experience with annual compliance testing and regulatory reporting.

· Ability to interpret complex regulations and apply them in practical scenarios.

· Excellent communication and organizational, and time-management skills.

· Ability to manage multiple priorities and work cross-functionally in a fast-paced environment.

· Proficiency in Microsoft Excel and data analysis for compliance testing.

Sequoia’s Culture – Our most important asset 

• Integrity 

• Passion for service 

• Innovative 

• Growth oriented 

• Caring for others 

• Promise-centric 

• Focused on relationship building 

Sequoia provides equal opportunity to all applicants without regard to race, color, creed, religion, citizenship, national origin, age, sex, sexual orientation, gender identity, pregnancy, marital status, military or veteran status, disability, or any other basis prohibited by applicable law.

Compensation & Benefits
Sequoia provides competitive compensation including base salary, performance-based bonus programs, and comprehensive benefits package.

Sequoia’s Candidate Privacy Policy 

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