Employee Housing Attendant

If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please click here to apply internally.

This position will be based out of downtown Coeur d'Alene, not on Gozzer Ranch Golf & Lake Club Property.

Discovery Land Company creates one-of-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude in all forms. 

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.

As an Employee Housing Attendant for Gozzer Ranch you will be part of creating the Gozzer Ranch Experience. You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:                          

• PEOPLE ARE OUR PRIORITY
• WE RESPECT PEOPLE, PLACES, AND CULTURES
• WE DO THE RIGHT THING
• WE BELIEVE IN HAVING FUN

Your key areas of responsibility are outlined below:

Key Area #1: Employee Experience, Vibe and Teamwork

• Always provide our employees with prompt and professional service.
• Provide a safe, inclusive community and support culture of well-being.

• Work intentionally to include ALL Gozzer Employees.
• Create good working relationships with ALL Gozzer Employees.
• Maintain a courteous attitude toward ALL Gozzer Employees.

Key Area #2: Employee Support

• Assist and resolve all employee housing-related inquiries and requests in a timely manner whether in-person, via phone, or via email.
• Document all applicable employee housing-related inquiries and requests for future reference.
• Communicate and escalate employee housing-related inquiries and requests as needed to the applicable and appropriate channels in a timely manner.

Key Area #3: Employee Housing Support

• Supporting operations at the “Ranch House” employee housing, including but not limited to:
  • Assist management with pre-season preparations prior to employee arrivals, including “Ranch House” facility cleaning, laundry, maintenance, and project completion.
  • Overall daily supervision of in-season, active employee housing at the “Ranch House” to ensure a constant presence and a safe, professional environment.
  • General cleaning, organization, and overall upkeep of property as outlined in daily responsibilities and checklists, including but not limited to: cleaning and upkeep of community dining/cooking/bathroom/laundry/lounging/storage areas, basic yard work and upkeep of landscaping, basic maintenance around facilities, etc.
  • Assist management with keeping an updated occupancy calendar to allow for planning, scheduling and coordination of all employee housing arrivals and departures, including move-in cleaning and preparation, and move-out cleaning.
  • Assist with employee arrivals and move-ins by ensuring that the employee’s arrival goes smoothly, helping them with getting into their room for the first time, showing them around, and communicating “Ranch House” expectations.
  • Reminders and enforcement of “Ranch House” expectations to tenants as needed. Escalation of issues with these expectations to management as needed.
  • Scheduling, communicating, and conducting “Ranch House” room inspections and communicating results to management.
  • Managing the check-out and return of company equipment and amenities to employees, for items such as bicycles, paddleboards, games, etc.
  • Communication of any required maintenance and extra cleaning tasks to management, so that submissions can be made to the Facilities team via the MaintainX portal.

• Supporting operations for the off-site employee housing units, including but not limited to:
  • Assist management with pre-season preparations prior to employee arrivals, including off-site unit cleaning, laundry, maintenance, and project completion.
  • Assist management with keeping an updated occupancy calendar to allow for planning, scheduling and coordination of all employee housing arrivals and departures, including move-in cleaning and preparation, and move-out cleaning.
  • Scheduling, communicating, and conducting off-site unit room inspections and communicating results to management.
  • Communication of any required maintenance and extra cleaning tasks to management, so that submissions can be made to the Facilities team via the MaintainX portal.

Key Area #4: International Employee-Specific Support

• Assist with the coordination of travel, arrival and housing move-in of international program employees.
• Assist international employees with completing steps required for U.S. worker documentation with appropriate government agencies (Social Security administration), as well as setting up U.S. bank accounts.
• Assist with the planning, scheduling, and facilitation of international employee cultural outings and events.
• Assist with the coordination of departure, move-out, and travel home for international program employees.

Required Knowledge and Skills:

• Bilingual (English and Spanish) speaking candidates preferred and highly encouraged to apply.
• Proficient in Microsoft Office Suite (specifically Outlook, Excel, and Word) and possessing basic computer knowledge.
• Excellent communications and people skills, including responding to all inquiries and requests in a timely manner.
• Highly organized with exceptional time management skills.
• Ability to work effectively with all personality types.
• Ability to understand and carry out verbal and written instructions independently.
• Ability to work within a fast-paced, high-growth work environment.

• Ability to work flexible hours, including weekends, holidays, morning, and nights.
• Ability to work in all weather conditions and temperatures to include inside and outside areas.
• Ability to perform light physical tasks, exerting up to 25 lbs. of force on a frequent basis and up to 75 lbs. on an occasional basis independently or with help.
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, sitting, and carrying.

About Discovery Land Company Founded in 1994 by Michael S. Meldman, Discovery Land Company specializes in building luxury residential private club communities and resorts throughout North America. We have grown to be the premier player in the high-end resort residential niche with 20 world-class projects in our portfolio. Our communities are distinct with their architectural styles, world-class amenities, and high levels of service. We don’t build buildings, but rather we build settings where families can create intergenerational memories and enrich their lives in exquisite and untouched sanctuaries. These settings offer a casual and comfortable sense of community through outstanding clubhouses, premier golf courses, welcoming staff, world-class culinary offerings, and outdoor pursuits. To ease and enrich your experiences, Discovery holds itself to the highest of service standards. Every decision we make is driven by one fundamental objective: to make the time you spend with the people you care about most not merely enjoyable, but memorable. We are extremely grateful to be recognized as one of the world’s top mid-sized employers for 2018 by Forbes magazine. For more information about our company - http://www.discoverylandco.com

About Gozzer Ranch Golf & Lake Club Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com