Lobby Lounge Server

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Lobby Lounge Host.

Responsibilities

The Server is responsible for taking the guest’s food and beverage orders, interacting one on one with the guests, providing excellent customer service and ensuring guest satisfaction. This is a fast-paced position with constant guest interaction. This person must be highly motivated, energetic and possess great communication skills. 

Job responsibilities include; although are not limited to:

• Display a congenial appearance and is well groomed at all times.
• Take orders and answer questions or make recommendations for menu listed products.
• Clear, clean, reset and maintain restaurant tables during shift.
• Assist other Servers to give the best possible service as specified in Restaurant Standards of Service Manual.
• Understands the processes of delivery and removal of all product and equipment.
• Handle all guest checks according to Hotel policy.
• Maintain pars and equipment as needed to successfully accomplish all restaurant service tasks.
• Completion of side work as assigned by Manager.
• Assist guests in a friendly, professional and polite manner.
• Follow directions from Manager at all times.
• Maintain proper uniform, ID badge and nametag at all times.
• Other job-related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prior serving experience with a minimum of 2 years in a similar restaurant environment.
• Food Handlers Card required
• RBS Certification required
• High School graduate
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written
• Must possess basic math skills and the ability to use a calculator.  
• Must possess basic computer skills.                
• Ability to solve problems and make rational decisions.
• Knowledge of Restaurant operations, its services, and facilities.
• Must have superior guest service abilities as well as a complete understanding of California serving guidelines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Most work tasks are performed indoors.  Temperature generally is moderate and controlled by Restaurant environmental systems.
• Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length.  Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill daily tasks.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Requires grasping, writing, standing, walking, repetitive motions, bending, listening and hearing ability and visual acuity.

Grooming

All Colleagues must maintain a neat, clean and well-groomed appearance per Fairmont Grand Del Mar standards. A conservative, simple and elegant style is preferred.

Wage Information

The hourly rate for this position is $19.00

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

What is in it for you: 

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Applicants must be legally eligible to work the United States.