Executive
EXL
Executive
EXL
Analyzes business data and runs outsourced operations
Handling inbound calls from the customers Policyholder Inquiries Policy Servicing and Policy Updates Billing Related Inquiries Claims Status Inquiries General Insurance Customer Support Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities and ensure that the assigned targets are met in accordance with SLA and Internal standards. Adherence to established attendance schedules. Strong communication skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus Self-disciplined and result oriented Teamwork/ Managing Self / Adaptability Ability to multitask Problem Solving Data gathering ability/ Eye for detail
1 - 3 Years exp. With good communication
Handling inbound calls from the customers Policyholder Inquiries Policy Servicing and Policy Updates Billing Related Inquiries Claims Status Inquiries General Insurance Customer Support Ensure the activities are performed in accordance with compliance rules & agreed terms (internal and external) Follow-up with internal/ external customers for information/ query resolution Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities and ensure that the assigned targets are met in accordance with SLA and Internal standards. Adherence to established attendance schedules. Strong communication skills and excellent phone manner Active listening skills Document Interpretation skills Customer Service Focus Self-disciplined and result oriented Teamwork/ Managing Self / Adaptability Ability to multitask Problem Solving Data gathering ability/ Eye for detail
EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.
Explore more opportunities at EXL