Bilingual Patient Experience Representative - Spanish
About the job
- Ability to work Monday to Friday, 9am to 5pm Eastern Time or 10am to 6pm Eastern Time.
- Strong verbal and written communication skills in Spanish and English.
- At least 2-3 years of customer service experience communicating by phone and email.
- Strong organizational skills and ability to manage multiple tasks.
- Provide timely technical support, guidance on appropriate use, and general platform education to patients by email and phone.
- Serve as a key contact for patients accessing their health records and navigating the PocketHealth platform.
- Use feedback gathered from patients and providers to help the Management and Engineering teams shape the PocketHealth platform.
- Healthcare experience or a passion for healthcare.
- Technical support experience.
- Resourcefulness, flexibility, accountability, and perseverance when facing obstacles.
- A hardworking approach and eagerness to solve problems.
- Empathy and enjoyment of teaching people with varied levels of technical proficiency.
- A collaborative approach to achieving shared goals.
- Verbal and written communication skills in Spanish or French.
About the company
PocketHealth provides a secure online platform that gives patients access to their medical imaging records from participating hospitals and imaging centers. It uses a tiered subscription model (Basic, Core, Unlimited) to let patients view, store, and share X-rays, MRIs, and ultrasounds with healthcare professionals. By partnering with providers, the platform transfers diagnostic images to patients and offers tools for providers to improve workflow and patient engagement. The goal is to give patients control over their imaging data, help build a complete medical history, and improve care coordination.
Company Size
51-200
Company Stage
Series B
Total Funding
$55.6M
Headquarters
Toronto, Canada
Founded
2016
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Simplify's Take
What believers are saying
- North York General expanded PocketHealth in January 2026; thousands registered quickly.
- Memorial Medical Center launched PocketHealth on March 3, 2026, validating continued U.S. adoption.
- Conductor is live at dozens of hospitals and imaging providers, creating upsell momentum.
What critics are saying
- Epic and Oracle Health can bundle image exchange into existing EHR contracts by 2027.
- PocketHealth's 2026 employee count fell to 154, signaling slower hiring and execution strain.
- Patient subscription revenue faces compression if hospitals replace fees with free portals and CD workflows.
What makes PocketHealth unique
- PocketHealth links imaging access, DICOM sharing, and patient consent in one workflow.
- By September 2026, PocketHealth served three million patients across 900 sites.
- PocketHealth Conductor, launched late 2025, extends from image sharing into administrative automation.
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Benefits
- Remote Work Options
- Paid Vacation
- Unlimited Paid Time Off
- Mental Health Support
- Stock Options