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The Salvation Army

Christian social services nonprofit

Assistant Director of Health Home Care Management

Social & Community ServicesConfirmed live in the last 24 hours
Full-timeSyracuse, NY, USA

About the Job

Requirements

  • A Bachelor of Arts degree and at least six years of relevant experience serving children and families in child welfare, developmental disabilities, behavioral health, primary care, or social services are required.
  • Two to four years of supervisory experience are required.
  • Experience in health home care management is preferred.
  • The role requires working competently and professionally with individuals and families from diverse cultural, ethnic, and racial backgrounds and delivering family-driven, client-guided services.
  • The role requires the ability to work independently and effectively beyond immediate oversight, stay organized and self-motivated, and meet assigned goals and outcomes.
  • The role requires solid written and verbal communication skills and comfort presenting to large and small groups.
  • Computer proficiency is required, including the ability to learn new data systems, manage work across multiple systems, and use word processing tools.
  • A valid driver's license that meets The Salvation Army's insurance requirements must be maintained.
  • Regular and consistent access to a reliable, registered, and insured vehicle for travel across the Division is required.

Responsibilities

  • Provide direct supervision to Health Home Care Management Supervisors and assist the Director of Care Management in developing and implementing departmental plans and goals, ensuring compliance with Lead Health Home and New York State Department of Health regulations.
  • Conduct weekly or biweekly supervision with care management supervisors and senior care managers to provide support, direction, and leadership development.
  • Facilitate monthly team meetings with subordinates.
  • Assist in training new employees.
  • Ensure supervisors and care management staff attend required trainings and remain current with required certifications, including CANS.
  • Audit care management charts comprehensively to ensure compliance with Health Home policies and timely follow-up by care managers and supervisors.
  • Distribute compliance data from the Tableau reporting system to care management staff.
  • Attend monthly training and update webinars and office hours for Lead Health Homes.
  • Perform supervisor duties when supervisors are absent.
  • Oversee billing to ensure care managers submit billing questionnaires by the last day of each month and bill at capacity.
  • Work with corporate officer leadership and supervisors to strengthen integration of Health Home Care Management into local Salvation Army activities.
  • Perform other assigned duties associated with job responsibilities and tasks.

Desired Qualifications

  • A master's degree is preferred.
  • Experience in health home care management is preferred.

About the Company

The Salvation Army

Christian social services nonprofit

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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