About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

As part of the Simplisafe Global Logistics Team, the Fulfillment Manager will manage our 3PL vendor to ensure on time and accurate fulfillment of all direct to consumer orders placed on simplisafe.com and through our customer service agents. The Manager will lead the 3PL warehouse planning and execution to support all aspects of the consumer fulfillment process. They will also oversee the order management of all DtC orders. This role will create and monitor contract and industry KPIs while striving for continuous improvements in service excellence and quality. This individual must collaborate cross functionally to improve the customer experience and foster the SimpliSafe brand.

Primary responsibilities include:

• Manage day to day operations, metrics, order conversion and performance of our 2 3PL run direct to consumer warehouses. Ensure partners meet contractual requirements and are prepared to support the company’s growth and overall strategic initiatives for all areas of fulfillment. 
• Develop operational process standards for forward fulfillment programs. Continuously improve processes for receiving, picking & packing, outbound processing, storage and value added services. Identify and resolve issues and provide performance management reporting as required. 
• Manage order allocation rules and routing to 3PLs. Ensure routing is appropriately occurring based on the shortest transit and lowest cost to the customer. 
• Integrate closely with internal fulfillment focused IT team to clearly outline business requirements for system enhancements and bug fixes and drive proper prioritization of ongoing fulfillment related IT work. 
• Support system integration deployments & enhancements by participating in testing and ongoing root cause analysis. 
• Manage fulfillment of “other” DTC order types including warranty, partnership & move packs. Liaise with cross functional teams to ensure these order flows are operating as effectively and cost efficiently. 
• Maintain and review requirements related to warehousing and distribution in close cooperation with internal stakeholders. 
• On an adhoc basis, oversee strategic short term projects onsite at warehouse locations. ● Build and strengthen relationships with 3PL vendors. Manage weekly, monthly and quarterly business reviews with vendors. 
• Manage and track budget for areas of responsibility, while seeking productivity initiatives to mitigate headwinds and reduce overall spend. Audit and code invoices for managed vendors to ensure accuracy and ability to track detailed historical spend.

What You’ll Bring

• A relevant bachelor’s degree. 5-7 years of fulfillment experience with solid business acumen and knowledge of consumer products. Prior experience working with 3PLs strongly preferred. 
• Prior demonstrated success in leadership, implementation, improvement programs and change management. Experience of developing and delivering training and improvement strategies and converting into tactical plans that deliver results. 
• Ability to develop strong relationships with suppliers and partners.
• Managing and delivery of budgets. 
• Experience working closely with IT/systems development teams strongly preferred.

Skills, Abilities and Knowledge: 

• Technology savvy in general, proficiency with MSOffice and Google Workspace (Excel skills are a must), experience utilizing ERP systems like NetSuite. Tableau experience a plus. 
• Self-driven, target and process driven; Self-motivated and determined, with a flexible hands-on approach to work. Strong communication and ability to represent SimpliSafe at all levels in a structured, dynamic and professional way. 
• Strong medium and long-term forward planning, organizational, prioritizing and multitasking skills. Ability to analyze, make connections within data sets and solve problems. 
• Passionate, customer focused approach, driven by high customer satisfaction levels. A team player with a ‘can do’ roll up your sleeves attitude, capable of working with minimal supervision. 
• Located in Boston, MA. Travel Required: up to 25%

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].