BlackStone eIT

System integrator delivering AI-enabled digital transformation

Support Engineer

Customer SupportConfirmed live in the last 24 hours

Full-timeDubai - United Arab EmiratesNo salary listedIn-person

About the Job

Requirements

A degree in Computer Science, Engineering, or a related field is required.
A minimum of 2 years of experience in technical support or help desk roles is required.
Proficiency in troubleshooting Windows, Linux, and Mac OS systems is required.
Familiarity with networking concepts and technologies, including TCP/IP, DNS, and DHCP, is required.
Experience with ticketing systems and customer relationship management software is required.
Strong communication skills to convey technical information to non-technical users are required.
Problem-solving skills and a proactive approach to challenges are required.
A customer-oriented mindset focused on delivering high-quality support is required.
Ability to work collaboratively in a fast-paced environment is required.

Responsibilities

Deliver technical support to clients by resolving hardware and software issues.
Analyze and troubleshoot technical problems, and document solutions for future reference.
Provide guidance on system configurations, software installations, and updates.
Maintain and update support documentation to ensure accuracy and ease of use.
Collaborate with product teams to relay customer feedback and suggest enhancements.
Participate in team meetings and contribute to continuous improvement initiatives.
Train customers to use products effectively and address their concerns promptly.

Desired Qualifications

General knowledge of cloud services and virtualization is a plus.

Support Engineer

BlackStone eIT · Dubai, United Arab Emirates · Full-time · Posted 2026-02-17

Workplace: on_site

Department: Outsource

Description

BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.

Key Responsibilities

Deliver exceptional technical support to our clients by resolving hardware and software issues.
Analyze and troubleshoot technical problems, documenting solutions for future reference.
Provide guidance on system configurations, software installations, and updates.
Maintain and update support documentation to ensure accuracy and ease of use.
Collaborate with product teams to relay customer feedback and suggest enhancements.
Participate in team meetings and contribute to continuous improvement initiatives.
Train customers on using our products effectively and address any concerns promptly.

Requirements

Degree in Computer Science, Engineering, or a related field.
A minimum of 2 years of experience in technical support or help desk roles.
Proficiency in troubleshooting Windows, Linux, and Mac OS systems.
Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).
Strong communication skills with the ability to convey technical information to non-technical users.
Experience with ticketing systems and customer relationship management software.
Excellent problem-solving skills and a proactive approach to challenges.
Customer-oriented mindset, with a focus on delivering high-quality support.
Ability to work collaboratively in a fast-paced environment.
General knowledge of cloud services and virtualization is a plus.

Apply

Apply at BlackStone eIT

About the Company

BlackStone eIT

System integrator delivering AI-enabled digital transformation

Blackstone eIT is a system integrator and independent software vendor that helps organizations modernize through customized technology solutions across strategy, development, and managed services. It combines consulting, custom software, IT governance, workflow automation, and UI/UX design with hosted data storage, network, and security to support the full digital transformation lifecycle. It emphasizes long-term partnerships and uses intelligent technologies such as AI, machine learning, computer vision, big data analytics, blockchain, and IoT, including Agentic AI and Generative AI across its offerings and proprietary products like a Business Excellence Suite, Learning Management System, e-invoicing platform, Carbon Management Platform, and archiving system. Its goal is to help clients become digital-first, data-informed, and AI-enabled, with the aim of reducing costs and improving operational efficiency across finance, education, government, and manufacturing.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Seattle, WA
Founded: 2014

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