Customer Service Representative

Job Description

Job Description: Pizza Maker / Customer Service Representative (CSR / Insider)

Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level

Position Summary

The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.

CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.

Essential Job Functions

Customer Service

• Greet customers in person and over the phone in a friendly and professional manner
• Take accurate food orders using the POS system
• Answer questions about menu items, specials, and promotions
• Resolve customer concerns and escalate issues to management when necessary

Food Preparation

• Prepare pizzas and other menu items according to company standards
• Follow food safety and sanitation guidelines
• Ensure products are prepared quickly, accurately, and consistently
• Maintain portion control and product quality

Store Operations

• Operate cash registers and handle cash transactions accurately
• Assist with stocking food items and supplies
• Maintain a clean and organized work area
• Help with opening and closing duties as assigned

Team Support

• Work collaboratively with team members to ensure efficient store operations
• Assist delivery drivers and management when needed
• Follow company policies, procedures, and safety guidelines

Qualifications

• Must be at least 16 years old (or meet state minimum age requirements)
• Ability to work in a fast-paced team environment
• Strong communication and customer service skills
• Basic math and cash-handling skills preferred
• Ability to follow instructions and work with minimal supervision

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
• Ability to work near hot ovens and kitchen equipment

Work Environment

This position operates in a fast-paced restaurant environment with exposure to heat, cold, and moderate noise levels.

What We Offer

• Flexible scheduling
• Opportunities for advancement
• Team-oriented work environment
• Training and development opportunities

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.