Marriott International

Manages and franchises hotels around the world

At Your Service Runner - Overnight

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeChicago, IL, USA$26.79 - $27.54 /hrIn-person

About the Job

Requirements

Provide guest service according to company standards, including clear and professional communication, anticipating guest needs, assisting individuals with disabilities, and maintaining positive working relationships.
Read and visually verify information in a variety of formats, including small print, and visually inspect tools, equipment, or machines for defects.
Stand, sit, or walk for extended periods or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Move through narrow, confined, or elevated spaces and up and down stairs or service ramps; reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Responsibilities

Test beepers and radios to ensure communications equipment works properly.
Place requested items, such as rollaway beds and refrigerators, in guest rooms.
Deliver extra towels, bathrobes, toiletries, and other requested items to guest rooms.
Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo.
Deliver messages, mail, faxes, packages, flowers, sundry items, and gift items to guest rooms.
Deliver food, beverages, or other amenities and assemble orders to go when needed.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Thank guests with genuine appreciation and comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

Desired Qualifications

High school diploma or G.E.D. equivalent.

POSITION SUMMARY

Test beepers and radios to ensure communications equipment works properly. Place requested items such as rollaway beds and refrigerators in guest rooms. Deliver extra towels, bathrobes, and other items to guest rooms. Provide complimentary toiletries to guests, such as toothpaste, razors, and shampoo. Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms. Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms. May deliver food, beverage or other amenities and assemble orders to go.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): $26.79-$27.54 per hour

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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