Berner Group

Marketing Technician

Product MarketingPosted on Nov 12

Full-timeGranada, SpainNo salary listed

About the Job

Responsibilities

Implement the global service strategy, including required local adaptations.
Gather customer insights on service usage, improvement areas, and positioning against competitive solutions through customer visits and desk research.
Act as a sparring partner for marketing and sales teams, including customer acquisition activities such as trade fairs and events.
Conduct customer training and support service activation and usage.
Orchestrate service launches and service life-cycle measures, including training.
Promote services internally using the marketing toolbox and externally through activities such as customer webinars.
Share best practices within the regional marketing community.
Support go-to-market pilots and testing of new services, such as proof-of-concept work.
Track achievement of service-related key performance indicators with local and regional controlling.
Initiate improvement measures based on analytical insights, including through the request-for-change process, in collaboration with marketing analytics and regional life-cycle management.
Provide feedback on the local value proposition and support prioritization of initiatives and projects with the local service lead.
Optimize service processes with the local service lead.
Coordinate local services and service projects with the global service manager.

BERNER PUSHING THE LIMITS – para aquellos que se atreven a más

Tomar una decisión sobre tu carrera y tu empleador es una elección sobre tu futuro, un futuro en el que invertirás tu pasión y una gran parte de tu tiempo, energía y capacidad

Are you a visionary Service Manager ready to drive innovation and lead our company to new heights? We are looking for a dynamic and experienced professional to join our team and make a significant impact. Join our team and contribute to our success!

INDIVIDUAL ACCOUNTABILITIES

Implement global service strategy incl. Required local adaptations
Gain customer insights on service usage, improvement areas and positioning against competitive solutions (e.g. Min 1 cust. Visit per week + desk res.)
Act as sparring partner for marketing & sales teams incl. Cust. Acquisition (up to 2 days / week, e.g. Trade fairs, events, cust. Visits)
Conduct customer trainings & support service activation /-usage
Orchestrate service launches / - life cycle measures for sr (incl. Trainings)
Promote services internally (mkt. Toolbox) & extern. (e.g. Cust. Webinars)
Share best practices within regional mkt community
Support g2m pilots and testing of new services (e.g. Poc – proof of concept)

SHARED ACCOUNTABILITIES

Track achievement of service related kpis (with local / regional controlling)
Initiate improvement measures (among others via rfc process) based on analytical insights (with marketing analytics, reg. Life-cycle mgmt.)
Provide feedback on local value proposition and support prioritization of initiatives / projects (with local service lead)
Optimization of service processes (with local service lead)
Coordinate local services / service projects (with global service mgr.)

El Grupo BERNER, como empleador, se atreve a diferenciarnos y a ofrecer a cada empleado la oportunidad de atreverse a ser más. Juntos, superamos nuestros propios límites y contribuimos a moldear un mejor mañana.

About the Company

Berner Group

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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