Issue Management / Warranty - Automotive, Engineer

Job Summary:

• The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases.
• Acting as a central point of contact, this role ensures that issues—whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)—are properly tracked and resolved.
• The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.

Key Responsibilities:
Issue Management:

• Own the issue intake process for both pre-production and post-production phases.
• Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
• Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.

Coordination and Communication:

• Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
• Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
• Support escalations and provide clear status updates to stakeholders and leadership.

Data Management & Reporting:

• Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
• Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
• Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
• Summarize the issues to be understandable for technical and non-technical stakeholders.
• Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
• Lead the lessons-learned process to document preventive measures for future issues.

Team Leadership & Structure Alignment:

• Work within a team structure organized by Vehicle Family and Lifecycle Phase.
• Provide guidance and technical oversight to team members supporting both development and field issue resolution.
• Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.

Qualifications:

• Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field (Master’s preferred).
• 5+ years of experience in automotive engineering, quality, or validation environments.
• Demonstrated experience with issue tracking systems and related tools.
• Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
• Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
• Knowledge of quality tools (APQP, PPAP, DFMEA, PFMEA).
• Strong communication and organizational skills with the ability to influence across teams.
• Experience working with cross-functional and global teams.
• Lessons learned documentation with cross-functional team.
• Preferrable to have experience in the Client Engineering Releasing Process.

Key Competencies:

• Strong analytical and problem-solving skills.
• Process-oriented with attention to detail and documentation.
• Ability to manage multiple issues and drive them to closure under tight timelines.
• Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
• High ownership, teamwork and accountability.
• APQP/PPAP, DFMEA/PFMEA experience.
• Lessons learned documentation experience.
• Experience with automotive electrical and electronic systems.

Value to the Organization:

• Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
• Reduces risk to program launches and in-field reliability.
• Drives systemic improvements and cross-functional accountability.
• Enables data-driven decision-making through structured issue tracking and reporting.