Impact Manager of Workforce & Affordable Housing

Make an impact

The WFAH Impact Manager leads resident services strategy and community impact programming across Bridge’s Workforce and Affordable Housing portfolio — more than 65 communities — and manages the Bridge Community Enhancement Initiative (BCEI), Bridge’s resident and community impact program. The role spans four workstreams: resident services strategy and management (50%), BCEI program management and expansion (30%), impact measurement and reporting (10%), and investor and external engagement (10%).

This is a role with real ownership. You will carry the ~$6M annual BCEI budget, report to the BCEI Working Group monthly and the Investment Committee quarterly, and represent Bridge’s social impact work directly to institutional investors. The work is operational and strategic in equal measure — designing service models for new acquisitions one week, presenting outcomes at the annual investor conference the next.

Responsibilities:

• Manage resident services providers across 65+ WFAH communities in partnership with Bridge Property Management, owning relationship and performance management, issue resolution, strategic initiatives, operational improvement, and dispositions

• Scope and build tailored resident service delivery models for new acquisitions based on community context, coordinating with acquisitions and asset management teams and developing community-level impact plans at acquisition

• Manage resident service provider pilots end to end — scoping, launch, monitoring, assessment, and final scale or exit recommendations

• Assess community and social wellbeing priorities against resident needs data and the industry landscape; identify and prioritize new program areas across Education, Financial Wellness, and Healthy Communities, and maintain a researched pipeline of future opportunities

• Manage existing BCEI programs end to end, including program and partner management, operational coordination, impact measurement, and communications and marketing

• Scope, develop, and launch new BCEI programs — assessing partners, embedding delivery within existing resident-facing infrastructure, and facilitating approval through BCEI governance structures

• Manage the ~$6M annual BCEI budget, including forecasting, allocations, and reviews, and own the governance cadence and reporting

• Develop and maintain community-level impact profiles to inform tailored programming; track and analyze program-level outcome metrics and manage impact analysis case studies

• Own the Community and Social Wellbeing section of the annual WFAH Impact Report, and develop social impact content for other internal and external reporting, including quarterly CIO letters

• Own responses to investor and prospective investor questions on social impact and the BCEI in collaboration with the Client Solutions Group, present on social impact matters to investors, and lead the WFAH Impact Council session at the annual Bridge investor conference

• Stay current on trends and best practices in the multifamily impact sector, participate in industry forums, and bring those insights back into Bridge’s community and social programs

What you should bring:

Minimum of five years of experience in ESG and/or impact investing, real estate or infrastructure asset management, philanthropy or charitable foundations, or nonprofit management

• Experience designing and delivering social or community programs, including managing a multi-year, multi-program budget

• Experience managing partner or service-provider relationships, including performance management, collaborative issue resolution, and service scoping

• Experience developing, tracking, and reporting metrics that demonstrate program outcomes and impact

• Strategic thinker with the ability to analyze data, identify opportunities, and make data-driven decisions

• Polished and concise oral and written communication skills, with the ability to articulate complex issues and engage and present to senior stakeholders, including executive leadership and institutional investors

• Collaborative team player who builds consensus among diverse stakeholders across a wide network of internal functions and external partners

• A demonstrated passion for social impact, with genuine commitment to the wellbeing of the residents and communities this role serves

• Bachelor’s degree or equivalent experience in business administration, nonprofit management, public or social policy, or a related field preferred

Benefits Overview

Bridge Investment Group offers a comprehensive and competitive benefits package designed to support the health, financial security, and well‑being of our employees. Benefits eligibility and availability vary based on position, employment status (full‑time or part‑time), and length of service, and are subject to change in accordance with plan terms. This summary highlights key benefits and does not constitute a guarantee of coverage. Specific benefits and eligibility requirements will be provided at the time of offer.

Benefits may include:

Health & Insurance Benefits

• Comprehensive insurance options, including Medical, Dental, and Vision

• Optional coverage such as Critical Illness, Accident, Legal & Identity Theft, and Pet Insurance

• Company‑paid Life Insurance, with the option to purchase additional coverage

• Company‑paid Long‑Term Disability coverage

• Access to a benefits concierge service for personalized support

• Access to mental health and well‑being resources

Retirement

• 401(k) Plan with dollar‑for‑dollar company match up to 6% of pay

  • Contributions are fully vested immediately

  • Eligible employees are automatically enrolled at a 4% contribution rate

  • Eligibility requires a minimum age of 21 and at least 60 days of service

Time Away From Work

• Paid Time Off (PTO)

• 11 paid holidays annually

Parental Leave

• Following six (6) months of employment, eligible employees may receive:

  • Four (4) weeks of paid parental leave as a primary caregiver, or

  • Two (2) weeks of paid parental leave as a secondary caregiver

• Following two (2) years of employment, eligible primary caregivers may receive up to twelve (12) weeks of paid parental leave per birth, adoption, or placement

Learning & Development

• Tuition Reimbursement of up to $5,000 per year for pre‑approved education expenses

  • Repayment obligations may apply if employment ends prior to 24 months

We at Bridge acknowledge and appreciate the uniqueness of each individual, understanding that our people are the key to our success. We are committed to fostering an inclusive environment where everyone feels respected and valued. Our dedication extends beyond our business goals to making a positive impact in our communities and upholding Sustainability and Responsibility (S&R) principles at our properties and corporate locations. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. We actively work to eliminate barriers and provide reasonable accommodations to qualified individuals with disabilities. Our goal is to provide fair opportunities and access throughout the recruitment, hiring, and employment experience.

Your specific needs are important to us. If you need accommodations related to a disability or any other protected status during the recruitment process, please email [email protected].

Want to talk with someone about Bridge Culture?

At Bridge, we understand that joining a new workplace is a significant decision. To help you gain deeper insights into our culture, we offer "Culture Conversations." This initiative reflects our commitment to transparency, diversity, and inclusivity.

Culture Conversations are voluntary, one-on-one sessions designed for applicants to connect directly with our diverse staff members. It's your chance to explore the Bridge work environment, ask questions, and get a genuine feel for what it's like to be part of our team.

How it Works:

Culture Conversations are entirely voluntary. Feel free to opt in based on your comfort and curiosity. Choose Your Conversation Partner: We believe in the power of choice. Browse through our diverse group of staff members and select someone you'd like to have a conversation with. This ensures that you connect with someone whose experiences and insights align with your interests. No Impact on the Hiring Process: Your decision to participate or not in Culture Conversations has no bearing on the hiring process. We value your time and references.

Why Participate:
You get to have a firsthand understanding of our workplace culture. Informed decisions lead to fulfilling careers. Culture Conversations empower you with the information needed to make the right choice for your professional journey.

• Personalized Connection: Connect with an employee who resonates with your professional interests.
• Inclusivity: Embrace diversity by choosing a conversation partner from various backgrounds and roles.