A

ABM UK

Cleans and maintains UK workplaces and airports

Dual Services Manager

Facilities ManagementConfirmed live in the last 24 hours
Full-timeBury, UKNo salary listed

About the Job

Requirements

  • Ability to compile clear and concise written reports.
  • Budget management skills.
  • Problem-solving and decision-making skills.
  • Ability to manage resources.
  • Leadership skills, including the ability to effectively manage change.
  • Computer skills, specifically using Outlook and Word.
  • Good time management and prioritisation skills.
  • SIA Door Supervisor and CCTV licenses are required.
  • Proven leadership skills and ability to take responsibility.
  • Excellent communication skills.
  • Excellent interpersonal skills.
  • Ability to show initiative and responsibility.
  • Knowledge of security industry best practice and an SIA security qualification.
  • A proven track record of dealing with customers.
  • Good working knowledge of the cleaning and support service industry.
  • High level of numeracy and literacy.
  • An ambitious and flexible approach.

Responsibilities

  • Manage delivery of the contract in line with company policies and procedures.
  • Foster and maintain excellent relationships with all parties on site, including occupiers.
  • Ensure expenditure is agreed and approved by the client in an open-book format.
  • Ensure all client administration requirements are met correctly.
  • Attend and contribute to the weekly management meeting with the client.
  • Promote the ABM and client brands.
  • Undertake reasonable duties requested to meet the needs of the client and ABM Support.
  • Ensure night and evening activity is correctly supervised and measured.
  • Ensure assignment instructions and risk assessments are updated and meet site-specific needs.
  • Complete budget forecasts and manage costs, tracking expenditure to meet budgets and match profit-and-loss forecasts using budget tracker documents.
  • Maintain high standards, adapt to changing operational needs, and suggest initiatives for continuous improvement and best practice.
  • Provide professional support to the business on service-related matters and to the client on contract matters.
  • Ensure quality performance measures and service-level agreements are followed, and resolve non-compliance with visible plans and next steps.
  • Conduct quality audits to ensure service delivery adheres to ISO 9001 and meets or exceeds client requirements.
  • Support the client’s environmental objectives.
  • Ensure all staff are competent to carry out their roles.
  • Carry out daily audits to ensure cleanliness and a safe and secure environment throughout the premises.
  • Manage recruitment, induction training, staff development and retraining, including customer service training.
  • Plan required training promptly when needs are identified and record it on a training matrix.
  • Manage maintenance activities and the correct, safe use of site equipment; ensure faults are reported and resolved promptly, keeping the client informed.
  • Ensure cleaning chemicals are used correctly in line with COSHH regulations, minimise waste, and maintain sufficient stocks with the client.
  • Ensure objectives, performance reviews and Toolbox Talks are completed monthly.
  • Ensure team members perform duties correctly and promptly in accordance with the cleaning specification and BICS standards.
  • Ensure strict compliance with GDPR and associated regulations.
  • Conduct return-to-work interviews and carry out absence-management processes as required.
  • Manage all aspects of ABM colleagues, including training, health and safety, development and welfare at work.
  • Ensure team members know and follow company and client on-site health and safety policies and procedures.
  • Ensure sufficient staff and equipment are available for event requirements.
  • Ensure regular communication and engagement sessions are in place.
  • Address team members’ welfare needs promptly and obtain advice and guidance in line with ABM policies and procedures.
  • Maintain a one-team approach with the facilities management team.
  • Build and maintain a team with the skills and diversity needed to perform its tasks, ensuring team members have the necessary tools.
  • Control staff rosters, payroll completion and staffing levels while maintaining compliance.
  • Prioritise incidents, keep key personnel informed, and manage incident and accident reporting procedures.
  • Provide leadership, communication and motivation to the site-based team, communicating daily to support team goals.

Desired Qualifications

  • IOSH qualification.
  • Experience in security services.

About the Company

ABM UK

Cleans and maintains UK workplaces and airports

ABM UK cleans, maintains and secures buildings across the UK and Ireland, including offices, hospitals, data centers, airports and rail stations. Its accessible travel teams guide disabled passengers through airports, while its bus services move passengers and crews around transport hubs. Clients pay under service contracts for on-site operations and engineering work on heating, cooling, electrical systems and electric vehicle chargers. Sensors help teams track building conditions, and the ABM Connect platform combines operating data with service reports for clients. Its UK business dates to 1987 and is headquartered at London Heathrow Airport in Hounslow, as part of US-based ABM Industries.

Company size
10,001+
Company stage
Not listed
Total funding
Not listed
Headquarters
Hounslow, United Kingdom
Founded
1987

Recently Posted Jobs

Explore more opportunities at ABM UK

See more jobs