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Phoenix Group

Life insurance group managing heritage books

Product Feature Designer

Product DesignPosted on Nov 13
Full-time

About the Job

Requirements

  • Demonstrated experience taking complex digital products from discovery and research through design and delivery.
  • Strong UX and UI design capability, supported by a portfolio of user-centred digital products or services.
  • Practical knowledge of Figma, including prototyping, interaction design and developer handover.
  • Experience designing complex, data-rich applications, workflows or internal digital services.
  • Experience conducting user research and usability testing and translating insights into practical design decisions.
  • Strong journey mapping, interaction design and prototyping skills.
  • Experience working in an agile product environment alongside Product Owners and engineers.
  • Ability to turn designs into clear front-end user stories and acceptance criteria.
  • Understanding of accessibility, inclusive design and WCAG 2.2 AA.
  • Communication and facilitation skills to work with technical and non-technical stakeholders.
  • Ability to balance user needs with business outcomes, technical constraints and delivery priorities.

Responsibilities

  • Work directly with users and stakeholders across Pricing/BPA, Client Services, Reinsurance and Finance to understand their needs, challenges and desired outcomes.
  • Define intuitive end-to-end user journeys across complex processes, data and systems.
  • Create wireframes, user flows, journey maps, prototypes and high-fidelity designs using Figma.
  • Plan and conduct user research and usability testing, using evidence to continually improve the experience.
  • Collaborate with Product Owners, engineers, business subject-matter experts and other designers to develop practical solutions.
  • Translate validated designs into well-defined features, user stories and testable acceptance criteria.
  • Support backlog refinement, sprint planning and reviews, staying involved throughout development.
  • Review delivered features to ensure they align with the agreed design and user needs.
  • Apply inclusive design and accessibility principles, designing to WCAG 2.2 Level AA standards.
  • Use and contribute to the Standard Life Design System to create consistent, high-quality experiences.

Desired Qualifications

  • Experience designing complex enterprise or data-intensive applications.
  • Knowledge of HTML or front-end technologies.
  • Experience working with enterprise design systems.
  • Experience within financial services, pensions, annuities or Pension Risk Transfer.
  • Experience working across multiple teams or organisational boundaries.

About the Company

Phoenix Group

Life insurance group managing heritage books

Phoenix Group handles both ongoing and closed life insurance and pensions businesses. Its open brands include SunLife and Standard Life, while its core strength lies in managing heritage (closed) books of business that are no longer open to new customers, providing administration and policy servicing for those portfolios. The company operates offices across the UK and has activities in Dublin and Frankfurt, giving it a broad geographic footprint. Its approach centers on maintaining long-standing policies and ensuring reliable service for customers, with a strong emphasis on being a good employer and community partner. Distinguishing factors include specialized expertise in closed books, scale across multiple markets, and a reputation as a top employer. The main goal is to look after colleagues, customers, and communities while delivering value from both open and heritage life and pension book administration.

Company size
51-200
Company stage
IPO
Headquarters
Abu Dhabi, United Arab Emirates
Founded
1782

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