Uber

Connects people with rides, meals and groceries

Implementation Lead

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeMexicoNo salary listed

About the Job

Requirements

A bachelor's degree.
At least 3 years of client-facing experience in implementation, project management, customer success, B2B onboarding, or technology consulting; experience in SaaS or fast-paced technology environments is preferred.
Professional fluency in English and Spanish, written and verbal.
Experience managing complex client projects with multiple stakeholders, strict deadlines, and clear accountability, and influencing stakeholders to drive decisions.
Ability to analyze metrics, interpret adoption trends, and use data to solve problems and guide customer decisions.
Ability to prioritize time effectively, focus on high-value clients, manage multiple customers, deliver on goals, and improve processes.
Strong written and verbal communication skills.
Ability to work resourcefully and adapt in new spaces and fast-paced environments.
Willingness to collaborate and share strategies with peers.

Responsibilities

Own end-to-end launch success across accounts by designing implementation plans aligned with client goals, operational setups, and risk profiles.
Monitor adoption and key metrics, including 90-Day Gross Bookings, Linkage Rate, and MAPCs, for 2–4 months post-launch, and provide data-driven recommendations to help accounts meet growth goals.
Enforce structured Account Executive–Implementation Lead handoff protocols, defining primary points of contact, business objectives, and kickoff alignment to accelerate client time-to-value.
Guide and complete technical account configurations, including SFTP, Concur and other automations, expense management integrations, and custom travel policy structures.
Serve as a product specialist for clients and internal sales teams, providing expertise across the Uber for Business product suite.
Complete administrative setups and finance applications, such as Monthly Billing Applications, accurately and on time.
Lead internal and external stakeholders through project management, timeline execution, and transparent communication while balancing urgency and quality.
Design training collateral, host webinars and office hours, and facilitate tailored client workshops to drive end-user linkage and adoption.
Collect client feedback and technical friction points during onboarding and provide structured input to regional Operations, Product, and Engineering teams.
Work with customers and internal teams to understand customer needs and goals, create mutually beneficial goals, and influence customers.

Desired Qualifications

Direct experience navigating and managing workflows in Salesforce and internal operations platforms.
Hands-on experience or familiarity with SQL, APIs, SFTP integrations, and automated data feeds.
PMP, CAPM, or Agile/Scrum certification.
Experience leading organizational change initiatives in dynamic, enterprise-level environments.
Experience conducting scalable group training sessions or webinars, or using tech-touch models to drive product adoption.
Portuguese proficiency.

About the role

At Uber for Business (U4B), we are simplifying the way companies move their employees, guests, and logistics. As an Implementation Lead, you will own the end-to-end launch strategy, execution, and initial post-launch onboarding for top client accounts across the region. In this role, you will act as a strategic project manager and technical consultant, collaborating closely with Account Executives and Client Onboarding teams to maximize platform adoption, active user usage, and long-term Gross Bookings (GBs). You will bridge the gap between sales closing and customer value realization, transforming client operational needs into tailored implementation plans, risk-mitigation strategies, and seamless product integrations.
This is a hybrid role - our team collaborates in-person out of our incredible offices three days a week. We encourage our employees to work from our office on additional days if they desire to do so.

What You'll Do

End-to-End Ownership: Lead end-to-end launch success across accounts, designing tailored implementation plans aligned with client goals, operational setups, and risk profiles.
Post-Launch Performance: Continuously monitor adoption and key metrics (e.g., 90-Day Gross Bookings, Linkage Rate, MAPCs) for 2–4 months post-launch, providing data-driven recommendations to ensure accounts hit their full growth potential.
Cross-Functional Handoff & Alignment: Enforce structured AE-IL handoff protocols (defining primary POCs, business objectives, and kickoff alignment) to accelerate client time-to-value.
Technical Onboarding: Guide and complete technical account configurations, including SFTP, Concur and other automations, expense management integrations, and custom travel policy structures.
Product Expert & Advisor: Serve as a trusted product specialist for clients and internal sales teams, showcasing deep knowledge across the full U4B product suite.
Operational Readiness: Complete administrative setups and finance applications (such as Monthly Billing Applications) smoothly and on time.
Influence & Trust: Lead internal and external stakeholders through active project management, clear timeline execution, and transparent communication, balancing urgency with high quality.
Client Enablement: Design scalable training collateral, host interactive webinars/office hours, and facilitate tailored client workshops to drive end-user linkage and adoption.
Voice of the Customer: Collect client feedback and technical friction points during onboarding to provide structured input to regional Operations, Product, and Engineering teams.
Work with our customers and internal teams to understand the needs and goals of each customer. Use this understanding to create mutually beneficial goals and influence the customer.

Basic Qualifications

Bachelor’s Degree
3+ years of client-facing experience in Implementation, Project Management, Customer Success, B2B Onboarding, or Tech Consulting (preferably in SaaS or fast-paced technology environments).
Bilingual Proficiency: Professional fluency in both English and Spanish (written and verbal, Portuguese is a plus).
Proven Project Management Track Record: Experience managing complex client projects with multi-threaded stakeholders, strict deadlines, and clear accountability, influencing stakeholders to drive decision-making.
Data-Driven Mindset: Ability to analyze metrics, interpret adoption trends, and use data to solve problems and guide customer decisions.
Strong prioritization skills - able to manage your time effectively, prioritizing high-value clients, while working with multiple customers to deliver on goals and improve processes.
Outstanding interpersonal skills, both written and verbal communication
Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces and fast-paced environments.
The drive to contribute to a positive team environment and collaborate by always sharing strategies with your peers.

Preferred Qualifications

CRM & Tools Expertise: Direct experience navigating and managing workflows in Salesforce (SFDC) and internal operations platforms.
Technical Savviness: Hands-on experience or familiarity with SQL, APIs, SFTP integrations, and automated data feeds.
Project Management Certification: PMP, CAPM, or Agile/Scrum certification is a strong plus.
Change Management Experience: Proven success leading organizational change initiatives within dynamic, enterprise-level environments.
Scalable Onboarding & 1:Many Execution: Experience conducting scalable group training sessions, webinars, or leveraging tech-touch models to drive product adoption.

Skills

Project Management & Execution
Technical Depth & Systems Expertise
Influence, Communication & Stakeholder Engagement
Data Analysis & Performance Storytelling:
Accountability & "Go Get It" Mindset

About the Company

Uber

Connects people with rides, meals and groceries

Uber runs digital marketplaces that connect people seeking rides, meals and groceries with drivers, couriers and local merchants. Its Uber app includes private and shared rides, while Uber Eats lets customers order from restaurants and stores for delivery or pickup. The apps match requests with nearby service providers, handle payment and show trip or order progress, with revenue coming from service fees charged on transactions. Uber Freight connects businesses shipping goods with trucking companies and sells managed transportation services, extending the group's software beyond consumer trips. Founded in 2009, Uber is headquartered in San Francisco, California.

Company size: 10,001+
Company stage: IPO
Headquarters: San Francisco, CA
Founded: 2009

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