Princess Cruises

Premium cruise line with global itineraries

Utility Beverage Attendant - MMC

Dining, Bar & Counter ServiceUpdated on Nov 14

Full-timeManila, Metro Manila, PhilippinesNo salary listedIn-person

About the Job

Requirements

At least 1 year of experience in roles such as Bar Waiter, Food and Beverage Runner, or similar positions in the food and beverage industry.
Basic understanding of public health and sanitation regulations and procedures.
Ability to organize work efficiently and meet deadlines.
Working knowledge of food and beverage products, services, and general beverage operations.
Good command of English, both verbal and written.
A foundation in guest service and the ability and willingness to deliver exceptional service.
Motivation to excel in job duties and a warm, friendly, and caring personality.
Commitment to maintaining professional and courteous working relationships in a diverse, multicultural environment.
Japanese proficiency ranging from Basic (JLPT N5) to Fluent (JLPT N1), with the ability to understand and hold conversations with Japanese guests.

Responsibilities

Contribute to achieving KPI targets by embracing the Service Excellence program and experiential ownership.
Utilize MedallionClass products, services, and applications to enhance guest experiences.
Take ownership and responsibility for consistent product delivery, rectifying service shortfalls to ensure guest satisfaction.
Adhere to and apply the Service Excellence philosophy consistently.
Demonstrate expertise in beverage garnishes and glassware standards.
Deliver requested items, such as liquor and food, to designated bar locations as directed by the Bartender or Bar Supervisor, ensuring they are in good condition.
Ensure the bar is fully stocked with necessary ingredients, beverages, glassware, and utensils.
Assist bartenders by organizing and preparing ingredients, garnishes, and glassware.
Monitor inventory levels and promptly notify the Bartender or Bar Supervisor when items need replenishment.
Deliver beverage service during busy events, company-sponsored parties, and private events under the direction of the Bartender or Bar Supervisor.
Aid in closing the bar area and preparing it for the next shift while adhering to United States Public Health protocols.
Accurately and promptly record guest and teammate orders using the onboard point-of-sale system.
Promote company initiatives to guests without compromising the beverage experience.
Follow beverage accounting procedures when receiving and collecting stock, and report discrepancies to the Bar Supervisor or Bar Manager.
Assist with bar inventory accounts as directed by the Bar Supervisor or Bar Manager.
Take full ownership and accountability for inventory if assigned to the crew bar.
Follow all environmental policies and procedures within the bar area, ensuring teammates follow correct protocols.
Enforce the Responsible Service of Alcohol policy and escalate non-compliance issues to senior management.
Accurately maintain company and governmental records regarding public health and sanitation standards.
Ensure teammates follow Public Health and PrincessWay standards and expectations.
Participate in Public Health pre-arrival inspections of food and beverage outlets as directed by senior management.
Promptly perform assigned safety duties outlined in the Emergency Response Procedures.

By applying to this position, your application will be submitted to Magsaysay, our Global Talent Partner in the Philippines.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As a Utility Beverage Attendant, you will play a key role in ensuring the smooth operation of beverage service onboard. You will support the delivery of excellent guest experiences by ensuring the bar area is fully stocked, serving drinks promptly, and adhering to company standards. You will also work collaboratively with the Bartender and Bar Supervisor to maintain high standards of service and operational efficiency, all while promoting a safe and compliant environment.

Guest and Experience Ownership:

Contribute to achieving KPI targets by embracing the Service Excellence program and experiential ownership.
Utilize MedallionClass products, services, and applications to enhance guest experiences.
Take ownership and responsibility for consistent product delivery, rectifying any service shortfalls to ensure guest satisfaction.
Adhere to and apply the Service Excellence philosophy consistently.
Possess expertise in beverage garnishes and glassware standards.

Food & Beverage Product Delivery and Operational Efficiency:

Deliver all requested items, such as liquor and food, to designated bar locations as directed by the Bartender or Bar Supervisor, ensuring they are in good condition.
Ensure the bar is fully stocked with necessary ingredients, beverages, glassware, and utensils.
Assist bartenders by organizing and preparing ingredients, garnishes, and glassware.
Monitor inventory levels and promptly notify the Bartender or Bar Supervisor when items need to be replenished.
Deliver beverage service during busy events, company-sponsored parties, and private events under the direction of the Bartender or Bar Supervisor.
Aid in closing the bar area, ensuring it is ready for the next shift, while adhering to all USPH (United States Public Health) protocols.
Perform other duties as assigned by the Bar Supervisor and Bar Management.

Financial Responsibility:

Accurately and promptly record all guest and teammate orders using the onboard POS system.
Promote company initiatives to guests without compromising the beverage experience.
Follow all beverage accounting procedures when receiving and collecting stock, reporting any discrepancies to the Bar Supervisor or Bar Manager.
Assist with bar inventory accounts as directed by the Bar Supervisor or Bar Manager.
Take full ownership and accountability for inventory if assigned to the crew bar

Safety and Compliance:

Take responsibility for following all Environmental policies and procedures within the bar area, ensuring teammates follow correct protocols.
Enforce the Responsible Service of Alcohol (RSA) policy and escalate any non-compliance issues to senior management.
Accurately maintain records required by the company and relevant governmental agencies regarding public health and sanitation standards.
Ensure that all teammates are following Public Health and PrincessWay standards and expectations.
Actively participate in Public Health pre-arrival inspections of F&B outlets as directed by senior management.
Promptly perform assigned safety duties as outlined in the Emergency Response Procedures (ERP).

Proven F&B Experience: At least 1 year of experience in roles such as Bar Waiter, F&B Runner, or similar positions in the food and beverage industry.
Public Health Knowledge: Basic understanding of public health and sanitation regulations and procedures.
Organizational Skills: Ability to organize work efficiently and meet deadlines.
Food & Beverage Knowledge: Working knowledge of food and beverage products, services, and general beverages operations.
Communication Skills: Good command of the English language, both verbal and written.
Guest Service Focus: A strong foundation in guest service with the ability and willingness to deliver exceptional service to our guests.
Motivated & Caring: Motivated to excel in all aspects of job duties with a warm, friendly, and caring personality. A passion for surprising and delighting guests throughout their cruise experience.
Teamwork & Professionalism: Commitment to maintaining professional and courteous working relationships in a diverse, multicultural environment.
Japanese language proficiency ranging from Basic (JLPT N5) to Fluent (JLPT N1). Candidates must be able to understand and hold conversations with Japanese guests.

About the Company

Princess Cruises

Premium cruise line with global itineraries

Princess Cruises operates a fleet of modern ships that sail to more than 380 destinations on over 160 itineraries, offering premium cruise vacations. Guests board ships to enjoy dining, entertainment, and activities both at sea and in port. The product centers on all-inclusive cruise experiences with accommodations, meals, and excursions bundled into itineraries, and it uses Princess MedallionClass technology—wearable devices and a companion app—to streamline check-in, service requests, and personalized interactions before and during the voyage. The company sets itself apart with its premium positioning, extensive global network of itineraries, strong emphasis on guest service, and the MedallionClass experience, supported by a large team on land and at sea. The goal is to provide memorable travel experiences with high standards of safety, environmental stewardship, and customer care, helping guests create lasting memories.

Company size: 10,001+
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Clarita, CA
Founded: 1965

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