Sommelier

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose 

While considering the guests’ and the food served, the sommelier’s is responsible to select wines, build and maintain a wine list fitting the outlet/s in consideration of the right price, products and presentations.  

• Job Responsibilities 

General 

• Builds a motivated and skilled team, leads by example and instils a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes. 

• Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth. 

• Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments. 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule. 

• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals. 

• Prepares annual plans and forecasts, consistently monitors and manages budgetary goals. 

• Maintains an organized administration of departmental and personnel records, including rostering and leave planning.  

• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook. 

• Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited. 

• Provides regular and fair performance feedback to employees, formally and informally as appropriate. 

• Is seen as a hands-on leader, assists employees in crunch times. 

• Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply. 

• Promotes and ensures a safe working environment.  

• Performs any cognate duties as and when assigned. 

Departmental 

• Greets the guests and inquires about their interest in wine with their meal 

• Provides complete information regarding wines and their compatibility with menu items 

• Assists servers with wine service 

• Checks back with guests to assure their satisfaction 
• Hosts and manages hotel wine reception 

• Is a Wine consultant for Conference Services and Catering clients 

• Keeps in contact with wine storeroom to ensure availability and correctness of products 

• Meets with purveyors to stay informed of product availability, potential new products, discounts, etc. 

• Conducts in-service training for staff and inform others of new product 

• Revises the wine list on a continual basis 

• Makes pricing recommendations 

• Depletes dead stock wines to keep inventories stable 

• Communicates with the restaurant managers and Food and Beverage managers on a daily basis 

• Creates wine programs and PR events to attract additional wine sales 

• Performs server’s duties when scheduled 

• Responds properly in any hotel emergency or safety situation 

• Performs other tasks or projects as assigned by hotel management and staff 

• Demonstrates a high degree of standards awareness 

• Promotes teamwork and acts as role model 

• Attends all scheduled training sessions 

• • Special Requirements 
• • Certificate/Diploma preferably specializing in hotel/restaurant management. 
  • Has 1 -2  years of relevant experience in 5 star hotels/resorts or reputable stand-alone restaurants 
  • Extensive knowledge of wines as well as menu items and their preparation  
  • Possesses management skills and upward mobility. 
  • Possesses business acumen, well developed guest PR skills and personal flair 
  • Be computer literate and fully conversant with food & beverage computer systems. 
  • Requires reading, writing and oral proficiency in English and French language. 
• • Compliance Policies 
• • Grooming Policy 
  • Confidentiality Agreement 
  • Policy Against Harassment 
  • Electronic Systems Policy 
  • Code of Business Conduct and Ethics